FF Inc
1 day ago Be among the first 25 applicants
This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Seniority Level
Entry level
Location:
Austin, TX Employment Type:
Full‑Time
About The Role We are looking for a friendly, proactive, and customer‑focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.
Key Responsibilities
Serve as the main point of contact for customer questions, requests, and ongoing support
Assist customers with onboarding, setup, or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and elevate to internal teams when necessary
Maintain accurate records of customer interactions, updates, and progress
Provide personalized service by understanding customer goals and challenges
Monitor customer accounts to identify opportunities for improvement or additional support
Collaborate with team members to enhance the customer experience and streamline processes
Qualifications
Strong communication and interpersonal skills
Friendly, patient, and comfortable supporting customers of all backgrounds
Ability to problem‑solve and manage multiple requests at once
Basic computer literacy, including navigating systems or CRMs
Experience in customer success, customer service, sales support, or account management is helpful but not required
Highly organized, reliable, and detail‑oriented
Ability to maintain a positive attitude in busy or challenging situations
What We Offer
Competitive pay with performance bonuses
Hands‑on training and ongoing coaching
Opportunities to grow into senior customer success or account manager roles
Supportive and collaborative team environment
Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long‑term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish.
Skills: sales, product training, customer satisfaction, relationship management, upsell, SaaS, goal‑oriented, CRM tools, revenue, strategic conversations, consultative mindset, cross‑functional collaboration, training, renewal management, communication, upselling, HubSpot, customer success, customer success platforms, SaaS experience, renewal conversations, renewal, customer, onboarding, sales collaboration, CRM, communication skills, consultative approach, KPI management, client retention, customer engagement, product adoption, customer health tracking, salesforce
Referrals increase your chances of interviewing at FF Inc by 2x.
Get notified about new Customer Representative jobs in
Austin, TX .
#J-18808-Ljbffr
This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $50,000.00/yr - $65,000.00/yr
Seniority Level
Entry level
Location:
Austin, TX Employment Type:
Full‑Time
About The Role We are looking for a friendly, proactive, and customer‑focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.
Key Responsibilities
Serve as the main point of contact for customer questions, requests, and ongoing support
Assist customers with onboarding, setup, or service activation
Understand customer needs and guide them through best practices or solutions
Follow up with customers to ensure satisfaction and successful use of services
Troubleshoot issues and elevate to internal teams when necessary
Maintain accurate records of customer interactions, updates, and progress
Provide personalized service by understanding customer goals and challenges
Monitor customer accounts to identify opportunities for improvement or additional support
Collaborate with team members to enhance the customer experience and streamline processes
Qualifications
Strong communication and interpersonal skills
Friendly, patient, and comfortable supporting customers of all backgrounds
Ability to problem‑solve and manage multiple requests at once
Basic computer literacy, including navigating systems or CRMs
Experience in customer success, customer service, sales support, or account management is helpful but not required
Highly organized, reliable, and detail‑oriented
Ability to maintain a positive attitude in busy or challenging situations
What We Offer
Competitive pay with performance bonuses
Hands‑on training and ongoing coaching
Opportunities to grow into senior customer success or account manager roles
Supportive and collaborative team environment
Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long‑term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish.
Skills: sales, product training, customer satisfaction, relationship management, upsell, SaaS, goal‑oriented, CRM tools, revenue, strategic conversations, consultative mindset, cross‑functional collaboration, training, renewal management, communication, upselling, HubSpot, customer success, customer success platforms, SaaS experience, renewal conversations, renewal, customer, onboarding, sales collaboration, CRM, communication skills, consultative approach, KPI management, client retention, customer engagement, product adoption, customer health tracking, salesforce
Referrals increase your chances of interviewing at FF Inc by 2x.
Get notified about new Customer Representative jobs in
Austin, TX .
#J-18808-Ljbffr