Coach
Join to apply for the
Sales Associate II
role at
Coach .
Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers, we create beautiful, lasting pieces that empower you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.
The Sales Associate II is an integral part of the store’s success and efficiency, requiring direct attention to our brand commitment when servicing customers. You will leave a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.
Responsibilities Cash Wrap
Greeting the customer with a smile, eye contact and offering your name.
Interact genuinely and naturally with the customer.
Read cues and determine customers’ needs.
Conduct email/name capture where permitted by law.
Maintain accuracy when operating POS.
Maintain cash wrap organization and cleanliness.
Suggest multiple add‑ons and sell gift cards.
Maintain cash and POS media accurately and in compliance with Coach policy.
Create lasting impression by genuinely thanking the customer and providing a reason to return.
Represent Coach brand appropriately.
Stockroom / Warehouse
Receive shipment and transfers.
Notify Store Management when new product arrives.
Scan cartons/transfers, verifying store information is correct.
Communicate all discrepancies to Store Management.
Process shipment/transfers according to Coach standards and timeframes.
Organize and clean stockroom daily, including off‑site / remote warehouse as applicable.
Shift/organize product in the stockroom; react to sell‑through and make room for new product.
Manage stock levels/product ownership in back‑of‑house and sales floor.
Prepare and conduct regular cycle counts, as directed.
Participate in store physical inventory counts, as scheduled.
Maintain company loss‑prevention standards.
Sales Floor
Regularly analyze sales floor to assess replenishment needs.
Replenish sales floor/assigned zone.
React to sell‑through and execute visual merchandising needs.
Support sales floor activities, as directed.
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
Respond to customer requests confidently; partner with sales team or Store Management when needed.
Upkeep housekeeping standards.
Competencies Required
Drive For Results:
Consistently exceeds goals, top performer, bottom‑line oriented, pushes self and others for results.
Customer Focus:
Dedicated to meeting expectations of internal and external customers; builds effective relationships; gains trust and respect.
Creativity:
Generates new and unique ideas, connects unrelated notions; original and value‑added in brainstorming.
Interpersonal Savvy:
Relates well with all kinds of people, internally and externally; builds rapport; uses diplomacy and tact; handles high‑tension situations comfortably.
Learning on The Fly:
Learns quickly when facing new problems; relentless, versatile, open to change; analyzes successes and failures; enjoys challenges; grasps structure of anything.
Perseverance:
Pursues everything with energy and drive; never gives up before finishing, especially in face of resistance.
Dealing with Ambiguity:
Effectively copes with change; shifts gears comfortably; decides to act with incomplete information; handles risk and uncertainty.
Additional Requirements
Experience:
1‑3 years of prior retail experience (cashier/stock, sales, etc.), preferably in luxury retail service environment. Current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet) and ability to use walkie‑talkie, read price and product release sheets.
Physical:
Ability to execute at a fast pace; communicate effectively; maneuver sales floor, shelves, and stockroom; climb, bend, kneel; lift and carry up to 25 lbs frequently and up to 50 lbs occasionally.
Schedule:
Meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, holidays, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Note:
This document is a sample of job duties and does not include an exhaustive list of all performance requirements.
Employment Information Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Sales and Business Development
Industry:
Retail Apparel and Fashion
Work Setup & Compensation Base pay range: $15.00 – $20.00 per hour.
Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness and vacations.
Other compensation may include product discounts and incentive compensation.
Equal Employment Opportunity & ADA Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Sales Associate II
role at
Coach .
Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers, we create beautiful, lasting pieces that empower you to be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible and to being innovative and wholly inclusive.
The Sales Associate II is an integral part of the store’s success and efficiency, requiring direct attention to our brand commitment when servicing customers. You will leave a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.
Responsibilities Cash Wrap
Greeting the customer with a smile, eye contact and offering your name.
Interact genuinely and naturally with the customer.
Read cues and determine customers’ needs.
Conduct email/name capture where permitted by law.
Maintain accuracy when operating POS.
Maintain cash wrap organization and cleanliness.
Suggest multiple add‑ons and sell gift cards.
Maintain cash and POS media accurately and in compliance with Coach policy.
Create lasting impression by genuinely thanking the customer and providing a reason to return.
Represent Coach brand appropriately.
Stockroom / Warehouse
Receive shipment and transfers.
Notify Store Management when new product arrives.
Scan cartons/transfers, verifying store information is correct.
Communicate all discrepancies to Store Management.
Process shipment/transfers according to Coach standards and timeframes.
Organize and clean stockroom daily, including off‑site / remote warehouse as applicable.
Shift/organize product in the stockroom; react to sell‑through and make room for new product.
Manage stock levels/product ownership in back‑of‑house and sales floor.
Prepare and conduct regular cycle counts, as directed.
Participate in store physical inventory counts, as scheduled.
Maintain company loss‑prevention standards.
Sales Floor
Regularly analyze sales floor to assess replenishment needs.
Replenish sales floor/assigned zone.
React to sell‑through and execute visual merchandising needs.
Support sales floor activities, as directed.
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
Respond to customer requests confidently; partner with sales team or Store Management when needed.
Upkeep housekeeping standards.
Competencies Required
Drive For Results:
Consistently exceeds goals, top performer, bottom‑line oriented, pushes self and others for results.
Customer Focus:
Dedicated to meeting expectations of internal and external customers; builds effective relationships; gains trust and respect.
Creativity:
Generates new and unique ideas, connects unrelated notions; original and value‑added in brainstorming.
Interpersonal Savvy:
Relates well with all kinds of people, internally and externally; builds rapport; uses diplomacy and tact; handles high‑tension situations comfortably.
Learning on The Fly:
Learns quickly when facing new problems; relentless, versatile, open to change; analyzes successes and failures; enjoys challenges; grasps structure of anything.
Perseverance:
Pursues everything with energy and drive; never gives up before finishing, especially in face of resistance.
Dealing with Ambiguity:
Effectively copes with change; shifts gears comfortably; decides to act with incomplete information; handles risk and uncertainty.
Additional Requirements
Experience:
1‑3 years of prior retail experience (cashier/stock, sales, etc.), preferably in luxury retail service environment. Current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet) and ability to use walkie‑talkie, read price and product release sheets.
Physical:
Ability to execute at a fast pace; communicate effectively; maneuver sales floor, shelves, and stockroom; climb, bend, kneel; lift and carry up to 25 lbs frequently and up to 50 lbs occasionally.
Schedule:
Meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, holidays, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Note:
This document is a sample of job duties and does not include an exhaustive list of all performance requirements.
Employment Information Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Sales and Business Development
Industry:
Retail Apparel and Fashion
Work Setup & Compensation Base pay range: $15.00 – $20.00 per hour.
Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness and vacations.
Other compensation may include product discounts and incentive compensation.
Equal Employment Opportunity & ADA Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Visit Coach at www.coach.com.
#J-18808-Ljbffr