Telligen
Essential Functions
You will ensure the highest level of customer satisfaction by responding to calls from internal and external clients. You will provide customer support including answering general inquiries, troubleshooting issues, and gathering information. Referring more complex calls to appropriate team members and documentation in call tracking system. You will demonstrate professionalism through written and verbal communication. You will provide general office support. You may perform data entry into database within specified timeframes. You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. Requirements
High school diploma and/or equivalent 1 - 2 years experience working in a customer service environment Demonstrated experience working in a fast-paced and deadline driven environment Functional PC skills Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential Call center experience preferred Health care or insurance experience preferred Certified Medical Assistant designation preferred Bilingual skills preferred Who We Are
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready?
We're on a mission to transform lives and economies by improving health. Ownership
As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community
We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity
We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity
We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
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You will ensure the highest level of customer satisfaction by responding to calls from internal and external clients. You will provide customer support including answering general inquiries, troubleshooting issues, and gathering information. Referring more complex calls to appropriate team members and documentation in call tracking system. You will demonstrate professionalism through written and verbal communication. You will provide general office support. You may perform data entry into database within specified timeframes. You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals. Requirements
High school diploma and/or equivalent 1 - 2 years experience working in a customer service environment Demonstrated experience working in a fast-paced and deadline driven environment Functional PC skills Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential Call center experience preferred Health care or insurance experience preferred Certified Medical Assistant designation preferred Bilingual skills preferred Who We Are
Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health. Are you Ready?
We're on a mission to transform lives and economies by improving health. Ownership
As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community
We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity
We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity
We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
#J-18808-Ljbffr