IT Service Desk Pro — First-Line Tech Support & Troubleshooting

A healthcare organization is seeking a Service Desk Representative II to provide technical support for IT-related issues. This role serves as the first point of contact for troubleshooting software, hardware, and network problems. Key responsibilities include managing service requests via the ServiceNow system, ensuring customer satisfaction, and adhering to policies and standards. Candidates should have a strong background in IT support and excellent communication skills, with a preference for CompTIA A+ Certification. #J-18808-Ljbffr