Orthopaedic Institute of Ohio, Inc
Therapy Registration Specialist
Orthopaedic Institute of Ohio, Inc, Bowling Green, Kentucky, United States, 42103
Summary:
The Therapy Registration Specialist greets and assists patients while providing comprehensive administrative and registration support for the therapy clinics. This role focuses on creating a smooth, welcoming patient experience while ensuring accurate scheduling, insurance verification, and documentation to support efficient clinic flow and high-quality patient care.
General Summary of Duties
Greet and engage patients and visitors in a prompt, courteous, and professional manner, both in person and over the phone; manage multi-line phone systems and direct calls appropriately
Schedule, confirm, cancel, and reschedule therapy appointments while coordinating with therapists and other departments to optimize clinic flow
Actively manage same-day and next-day appointment cancellations to maximize patient volume and minimize gaps in the schedule
Check in patients and collect, verify, and update patient demographics, insurance, and billing information within the EHR/practice management system
Create and maintain accurate patient charts and ensure required paperwork is issued, completed, and documented correctly
Verify insurance eligibility, explain coverage and benefits, collect copays and deductibles, and assist patients with basic billing questions
Obtain and manage insurance authorizations for therapy services, including assigning visits to authorizations and maintaining authorizations through payer portals
Navigate payer portals to complete eligibility checks and online authorization maintenance
Prepare daily work areas, manage administrative reports (e.g., waitlists, missed appointments), and assist with general office organization and filing
Properly utilize EHR systems and remain current on required training, workflows, and documentation standards
Communicate effectively with therapists and other departments to support efficient patient care and clinic operations
Secure patient information and maintain strict confidentiality in accordance with HIPAA and organizational policies
Assist with coverage of other staff as needed and support orientation and training of new employees when requested
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required
Education and Training
High School diploma or equivalent required at minimum
Experience in a medical, therapy, or related registration role preferred
Familiarity with insurance processes, authorizations, and medical terminology preferred
Physical Demands and Working Conditions/Requirements
Requires prolonged periods of sitting at a desk and working on a computer
Ability to operate multi-line phone systems and standard office equipment
Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
Ability to multitask and work efficiently in a fast-paced therapy clinic environment
Position may involve front office, mid-office, and back office responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Position Type and Expected Hours of Work
Full time: 40 hours minimum per week; overtime as needed
Varied day shift hours on weekdays
Travel Requirements
Minimal travel may be required to assist in coverage at satellite therapy location
Health, Dental, and Vision Insurance
401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
Employer-provided $25,000 Group Life Insurance
Voluntary Life Insurance
Short-Term and Long-Term Disability
Accident, Hospital, Critical Illness/Cancer Benefits
Mileage Reimbursement for travel between office locations
Certificate and Continuing Education Reimbursement
Accrual Paid Time Off (up to 19 days off within 1st year)
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The Therapy Registration Specialist greets and assists patients while providing comprehensive administrative and registration support for the therapy clinics. This role focuses on creating a smooth, welcoming patient experience while ensuring accurate scheduling, insurance verification, and documentation to support efficient clinic flow and high-quality patient care.
General Summary of Duties
Greet and engage patients and visitors in a prompt, courteous, and professional manner, both in person and over the phone; manage multi-line phone systems and direct calls appropriately
Schedule, confirm, cancel, and reschedule therapy appointments while coordinating with therapists and other departments to optimize clinic flow
Actively manage same-day and next-day appointment cancellations to maximize patient volume and minimize gaps in the schedule
Check in patients and collect, verify, and update patient demographics, insurance, and billing information within the EHR/practice management system
Create and maintain accurate patient charts and ensure required paperwork is issued, completed, and documented correctly
Verify insurance eligibility, explain coverage and benefits, collect copays and deductibles, and assist patients with basic billing questions
Obtain and manage insurance authorizations for therapy services, including assigning visits to authorizations and maintaining authorizations through payer portals
Navigate payer portals to complete eligibility checks and online authorization maintenance
Prepare daily work areas, manage administrative reports (e.g., waitlists, missed appointments), and assist with general office organization and filing
Properly utilize EHR systems and remain current on required training, workflows, and documentation standards
Communicate effectively with therapists and other departments to support efficient patient care and clinic operations
Secure patient information and maintain strict confidentiality in accordance with HIPAA and organizational policies
Assist with coverage of other staff as needed and support orientation and training of new employees when requested
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required
Education and Training
High School diploma or equivalent required at minimum
Experience in a medical, therapy, or related registration role preferred
Familiarity with insurance processes, authorizations, and medical terminology preferred
Physical Demands and Working Conditions/Requirements
Requires prolonged periods of sitting at a desk and working on a computer
Ability to operate multi-line phone systems and standard office equipment
Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
Ability to multitask and work efficiently in a fast-paced therapy clinic environment
Position may involve front office, mid-office, and back office responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Position Type and Expected Hours of Work
Full time: 40 hours minimum per week; overtime as needed
Varied day shift hours on weekdays
Travel Requirements
Minimal travel may be required to assist in coverage at satellite therapy location
Health, Dental, and Vision Insurance
401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
Employer-provided $25,000 Group Life Insurance
Voluntary Life Insurance
Short-Term and Long-Term Disability
Accident, Hospital, Critical Illness/Cancer Benefits
Mileage Reimbursement for travel between office locations
Certificate and Continuing Education Reimbursement
Accrual Paid Time Off (up to 19 days off within 1st year)
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