TriHealth
Part Time Day
GSH паалийәтമാക്കൽ/രജിസ്ട്രേഷൻ
Job Overview Performs hospital-based registration in an on‑site patient‑facing setting. Provides excellent customer service to internal and external customers. Works within TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), and patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics and insurance information accurately, verifies insurance eligibility, and collects copays, deposits, and deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits and out‑of‑pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Performs registration duties while maintaining patient safety and the integrity of patient needs, following the processes of each specific department, including maintaining waiting rooms, informing clinical teams of medical concerns, and identifying/perform meer registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.). Provides way‑finding and assists with transportation and visitor needs.
Job Requirements
High School Degree or GED
Experience in a fast‑paced customer‑driven environment
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within the first year of employment if not already taken
1‑2 years experience in Customer Service
Job Responsibilities
Adapt to a dynamic workflow, appropriate volume registrations per hour, and other identified departmental targets.
Meet departmental targets for accuracy and avoiding critical errors.
Follow scripting, anticipate customer needs, problem‑solve, and maintain consistent and positive interactions with patients and co‑workers.
Demonstrate Always Behaviors and AIDET + The Promise.
Follow regulatory and departmental policies for data collection, patient safety, and point‑of‑service collections.
Other Job‑Related Information Flexibility to work in 24/7 departments, 1st, 2nd, and 3 bushes. Ability to work 12‑hour shifts, weekends, and on‑call rotations.
Working Conditions
Bending – Consistently
Climbing – Rarely
Concentrating – Consistently
Continuous Learning – Consistently
Hearing: Conversation – Consistently
Hearing: Other Sounds – Consistently
Interpersonal Communication – Consistently
Kneeling – Consistently
Lifting
Lifting 50+ Lbs. – Rarely
Lifting
Pulling – Consistently
Pushing – Consistently
Reaching – Consistently
Reading – Consistently
Sitting – Consistently
Standing – Consistently
Stooping – Consistently
Talking – Consistently
Thinking/Reasoning – Consistently
Use of Hands – Consistently
Color Vision – Consistently
Visual Acuity: Far – Occasionally
Visual Acuity: Near – Consistently
Walking – Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
WELCOME: always greet with eye contact, smile, and a friendly hello.
SEE: acknowledge lost patients/guests, escort them, or find assistance.
CELLS: avoid personal phone use in public spaces or patient care areas.
EXC: take responsibility to address service breakdowns; prioritize patients and guests; improve quality, safety, and service.
REVERSE: respect cultural/spiritual differences; honor contributions regardless of title/role; speak positively about teammates.
VALUE: respect time; be on time, prepared, and participative; keep environment clean; steward resources; avoid waste.
ENGAGE: acknowledge wins; thank team members; show courtesy and compassion.
#J-18808-Ljbffr
GSH паалийәтമാക്കൽ/രജിസ്ട്രേഷൻ
Job Overview Performs hospital-based registration in an on‑site patient‑facing setting. Provides excellent customer service to internal and external customers. Works within TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), and patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics and insurance information accurately, verifies insurance eligibility, and collects copays, deposits, and deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits and out‑of‑pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Performs registration duties while maintaining patient safety and the integrity of patient needs, following the processes of each specific department, including maintaining waiting rooms, informing clinical teams of medical concerns, and identifying/perform meer registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.). Provides way‑finding and assists with transportation and visitor needs.
Job Requirements
High School Degree or GED
Experience in a fast‑paced customer‑driven environment
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within the first year of employment if not already taken
1‑2 years experience in Customer Service
Job Responsibilities
Adapt to a dynamic workflow, appropriate volume registrations per hour, and other identified departmental targets.
Meet departmental targets for accuracy and avoiding critical errors.
Follow scripting, anticipate customer needs, problem‑solve, and maintain consistent and positive interactions with patients and co‑workers.
Demonstrate Always Behaviors and AIDET + The Promise.
Follow regulatory and departmental policies for data collection, patient safety, and point‑of‑service collections.
Other Job‑Related Information Flexibility to work in 24/7 departments, 1st, 2nd, and 3 bushes. Ability to work 12‑hour shifts, weekends, and on‑call rotations.
Working Conditions
Bending – Consistently
Climbing – Rarely
Concentrating – Consistently
Continuous Learning – Consistently
Hearing: Conversation – Consistently
Hearing: Other Sounds – Consistently
Interpersonal Communication – Consistently
Kneeling – Consistently
Lifting
Lifting 50+ Lbs. – Rarely
Lifting
Pulling – Consistently
Pushing – Consistently
Reaching – Consistently
Reading – Consistently
Sitting – Consistently
Standing – Consistently
Stooping – Consistently
Talking – Consistently
Thinking/Reasoning – Consistently
Use of Hands – Consistently
Color Vision – Consistently
Visual Acuity: Far – Occasionally
Visual Acuity: Near – Consistently
Walking – Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
WELCOME: always greet with eye contact, smile, and a friendly hello.
SEE: acknowledge lost patients/guests, escort them, or find assistance.
CELLS: avoid personal phone use in public spaces or patient care areas.
EXC: take responsibility to address service breakdowns; prioritize patients and guests; improve quality, safety, and service.
REVERSE: respect cultural/spiritual differences; honor contributions regardless of title/role; speak positively about teammates.
VALUE: respect time; be on time, prepared, and participative; keep environment clean; steward resources; avoid waste.
ENGAGE: acknowledge wins; thank team members; show courtesy and compassion.
#J-18808-Ljbffr