Farmers Home Furniture
Credit Representative
Farmers Home Furniture
Job Overview The purpose of this classification is to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts.
Essential Functions
Sends text messages, mails formal letters and/or late charge notices to customers to encourage payment of delinquent accounts.
Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
Documents all correspondence and attempted correspondence with customers concerning accounts.
Receives payments and posts amounts paid to customer accounts.
Responsible for maintaining and balancing assigned cash drawer, ensuring the drawer is locked and key removed when unattended.
Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise upon approval of the Store Manager.
Prepares paperwork prior to legal action to be initiated against severely late‑paying customers.
Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
Logs details of work activities on a daily, weekly, and monthly basis.
Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
Logs customer service requests into PQA and schedules merchandise repairs for customers.
Assists customers on the sales floor as assigned by management, including participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write‑ups, and updating CRM.
Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
Complies with Store Operations Customer Service Counter and Telephone Standards.
Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
Additional Functions
Assists in other store departments as required.
Requirements
Performs other related duties as required.
Minimum Qualifications
High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Bilingual in English and Spanish is preferred.
Performance Aptitudes
Data Utilization: Ability to review, categorize, prioritize, and analyze data, exercising discretion in determining data classification.
Human Interaction: Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization: Ability to operate, maneuver, and control equipment, machinery, tools, or materials used in performing essential functions.
Verbal Aptitude: Ability to utilize a wide variety of reference, descriptive, and advisory data and information.
Mathematical Aptitude: Ability to perform basic arithmetic, calculate decimals and percentages, use principles of fractions, and interpret graphs.
Functional Reasoning: Ability to carry out instructions furnished in written, oral, or diagrammatic form; involves semi‑routine standardized work with some latitude for independent judgment.
Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
ADA Compliance / Physical Requirements
Physical Ability: Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, and pulling objects or materials of moderate weight (12–50 pounds).
Sensory Requirements: Ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals; ability to communicate orally.
Environmental Factors: Performance may require exposure to adverse environmental conditions such as dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.
Farmers Furniture is an Equal Opportunity Employer.
The Company is committed to maintaining an environment free of harassment and discrimination. Farmers Furniture is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr
Job Overview The purpose of this classification is to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts.
Essential Functions
Sends text messages, mails formal letters and/or late charge notices to customers to encourage payment of delinquent accounts.
Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
Documents all correspondence and attempted correspondence with customers concerning accounts.
Receives payments and posts amounts paid to customer accounts.
Responsible for maintaining and balancing assigned cash drawer, ensuring the drawer is locked and key removed when unattended.
Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise upon approval of the Store Manager.
Prepares paperwork prior to legal action to be initiated against severely late‑paying customers.
Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
Logs details of work activities on a daily, weekly, and monthly basis.
Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
Logs customer service requests into PQA and schedules merchandise repairs for customers.
Assists customers on the sales floor as assigned by management, including participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write‑ups, and updating CRM.
Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
Complies with Store Operations Customer Service Counter and Telephone Standards.
Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
Additional Functions
Assists in other store departments as required.
Requirements
Performs other related duties as required.
Minimum Qualifications
High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Must possess and maintain a valid State Driver’s License.
Bilingual in English and Spanish is preferred.
Performance Aptitudes
Data Utilization: Ability to review, categorize, prioritize, and analyze data, exercising discretion in determining data classification.
Human Interaction: Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization: Ability to operate, maneuver, and control equipment, machinery, tools, or materials used in performing essential functions.
Verbal Aptitude: Ability to utilize a wide variety of reference, descriptive, and advisory data and information.
Mathematical Aptitude: Ability to perform basic arithmetic, calculate decimals and percentages, use principles of fractions, and interpret graphs.
Functional Reasoning: Ability to carry out instructions furnished in written, oral, or diagrammatic form; involves semi‑routine standardized work with some latitude for independent judgment.
Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
ADA Compliance / Physical Requirements
Physical Ability: Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, and pulling objects or materials of moderate weight (12–50 pounds).
Sensory Requirements: Ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals; ability to communicate orally.
Environmental Factors: Performance may require exposure to adverse environmental conditions such as dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.
Farmers Furniture is an Equal Opportunity Employer.
The Company is committed to maintaining an environment free of harassment and discrimination. Farmers Furniture is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr