Legrand, North America
About Legrand
Legrand North America provides an exciting opportunity for a Customer Support Analyst to join the Data, Power and Control Team in New London, CT.
Responsibilities
Validate and execute orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer’s direction.
Provide direct interface between customers and internal team members. Establish and maintain a positive relationship in problem resolution.
Encourage employees to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company’s capabilities.
Conduct ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders.
Collaborate with the quotation team to ensure customer expectations are met.
Manage SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.
Assist with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer.
Lead or participate in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%.
Communicate and coordinate with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability, etc., to enable the Company a better opportunity to service the customer.
Evaluate trade‑off of time, cost and service to satisfy both the Company and its customers.
Manage the order‑to‑delivery flow for key customers / project orders.
Resolve conflicts/issues in shipping and delivering orders on time as requested by the customer.
Perform other similar and related duties as required.
Education & Experience
B.S. degree in Logistics or Business or equivalent work experience.
3+ years of relevant Customer Service or Sales experience.
Skills / Knowledge / Abilities
Excellent project management skills, including timely and effective decision-making, handling multiple priorities and delegating responsibilities.
Independent judgment to plan, prioritize, organize and accomplish a diversified workload while managing multiple customers simultaneously.
Exceptional customer service skills and a strong customer orientation.
Strong computer skills, proficient with word processing, spreadsheet, presentation software, email, meeting management software, and business‑specific applications. Experience with SAP and Salesforce desired.
Highly collaborative, able to work in a team‑based environment, fostering open communication and supporting an environment of innovation and creative change.
Demonstrated problem analysis and problem resolution at both a strategic and functional level.
Excellent verbal and written communication skills; effective listener, able to maintain focus, extract necessary information and validate understanding; able to create effective reports, presentations and business correspondence.
Salary & Benefits Base pay range: $45,000.00/yr - $50,000.00/yr. Additional annual discretionary bonus. Comprehensive medical, dental and vision coverage, a high employer 401(k) match, above‑benchmark paid maternity and parental leave, paid volunteer time off, and an active/growing Employee Resource Group network.
Location New London, CT
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service and Sales
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Responsibilities
Validate and execute orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer’s direction.
Provide direct interface between customers and internal team members. Establish and maintain a positive relationship in problem resolution.
Encourage employees to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company’s capabilities.
Conduct ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders.
Collaborate with the quotation team to ensure customer expectations are met.
Manage SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.
Assist with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer.
Lead or participate in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%.
Communicate and coordinate with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability, etc., to enable the Company a better opportunity to service the customer.
Evaluate trade‑off of time, cost and service to satisfy both the Company and its customers.
Manage the order‑to‑delivery flow for key customers / project orders.
Resolve conflicts/issues in shipping and delivering orders on time as requested by the customer.
Perform other similar and related duties as required.
Education & Experience
B.S. degree in Logistics or Business or equivalent work experience.
3+ years of relevant Customer Service or Sales experience.
Skills / Knowledge / Abilities
Excellent project management skills, including timely and effective decision-making, handling multiple priorities and delegating responsibilities.
Independent judgment to plan, prioritize, organize and accomplish a diversified workload while managing multiple customers simultaneously.
Exceptional customer service skills and a strong customer orientation.
Strong computer skills, proficient with word processing, spreadsheet, presentation software, email, meeting management software, and business‑specific applications. Experience with SAP and Salesforce desired.
Highly collaborative, able to work in a team‑based environment, fostering open communication and supporting an environment of innovation and creative change.
Demonstrated problem analysis and problem resolution at both a strategic and functional level.
Excellent verbal and written communication skills; effective listener, able to maintain focus, extract necessary information and validate understanding; able to create effective reports, presentations and business correspondence.
Salary & Benefits Base pay range: $45,000.00/yr - $50,000.00/yr. Additional annual discretionary bonus. Comprehensive medical, dental and vision coverage, a high employer 401(k) match, above‑benchmark paid maternity and parental leave, paid volunteer time off, and an active/growing Employee Resource Group network.
Location New London, CT
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service and Sales
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