Hilton Waikoloa Village
Front Office Control Clerk - Hilton Waikoloa Village
Hilton Waikoloa Village, Waikoloa, Hawaii, United States, 96738
Front Office Control Clerk - Hilton Waikoloa Village
Hilton Waikoloa Village is looking to hire a Front Office Control Clerk! If you have the drive and passion to provide memorable experiences for guests, this is the position for you! Hawaii Island's only 62-acre Hawaiian paradise with 3 unique outdoor swimming pools.
In addition, you will find the Aloha spirit service throughout every corner of our property. Join us where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
The Ideal candidate will possess
1-2 years prior hotel guest services experience.
Ability to solve problems independently.
Shift Pattern:
Varied (Union role) – AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.
Pay Rate Range:
$24.98 - $27.75
What will I be doing?
Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Pre-blocks all specific accommodations and special requests at least 3 days prior to arrival. Prioritizes welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Reviews arrivals daily. Upgrades Gold and Diamond members when available. Reviews receipt setup and special requests. Completes all special services requests. Monitors out of order rooms and communicates with Property Operations and Housekeeping on their expected return for use. Relays all of the pertinent group information to the GSA’s. Maintains accurate room type availability through room planning and pre-arranging.
Verifies imprint credit cards for authorization using electronic acceptance methods. Handles cash, makes change and balances and assigns house bank. Accepts and records vouchers, traveler’s checks and other forms of payment. Converts foreign currency at current posted rates. Performs accurate, moderately complex arithmetic functions using a calculator. Posts charges to guest rooms and house accounts using the computer. Closes tour and guest accounts at the time of check-out and ascertains satisfaction.
Promptly answers the telephone using positive and clear English. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Plans and implements detailed steps by using experienced judgment and discretion.
What are we looking for?
Education:
High School graduate or equivalent required. Four (4) year college degree preferred with emphasis on foreign languages.
1-2 years prior guest services experience preferred. Prior hospitality experience preferred.
All team members must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
Additional language ability preferred.
Specific Job Knowledge, Skill and Ability
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously performing essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hilton Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Work Locations Hilton Waikoloa Village
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries Hospitality
Referrals increase your chances of interviewing at Hilton Waikoloa Village by 2x
#J-18808-Ljbffr
Hilton Waikoloa Village is looking to hire a Front Office Control Clerk! If you have the drive and passion to provide memorable experiences for guests, this is the position for you! Hawaii Island's only 62-acre Hawaiian paradise with 3 unique outdoor swimming pools.
In addition, you will find the Aloha spirit service throughout every corner of our property. Join us where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!
The Ideal candidate will possess
1-2 years prior hotel guest services experience.
Ability to solve problems independently.
Shift Pattern:
Varied (Union role) – AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.
Pay Rate Range:
$24.98 - $27.75
What will I be doing?
Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Pre-blocks all specific accommodations and special requests at least 3 days prior to arrival. Prioritizes welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Reviews arrivals daily. Upgrades Gold and Diamond members when available. Reviews receipt setup and special requests. Completes all special services requests. Monitors out of order rooms and communicates with Property Operations and Housekeeping on their expected return for use. Relays all of the pertinent group information to the GSA’s. Maintains accurate room type availability through room planning and pre-arranging.
Verifies imprint credit cards for authorization using electronic acceptance methods. Handles cash, makes change and balances and assigns house bank. Accepts and records vouchers, traveler’s checks and other forms of payment. Converts foreign currency at current posted rates. Performs accurate, moderately complex arithmetic functions using a calculator. Posts charges to guest rooms and house accounts using the computer. Closes tour and guest accounts at the time of check-out and ascertains satisfaction.
Promptly answers the telephone using positive and clear English. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail, small packages and facsimiles for customers as requested.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Plans and implements detailed steps by using experienced judgment and discretion.
What are we looking for?
Education:
High School graduate or equivalent required. Four (4) year college degree preferred with emphasis on foreign languages.
1-2 years prior guest services experience preferred. Prior hospitality experience preferred.
All team members must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
Additional language ability preferred.
Specific Job Knowledge, Skill and Ability
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously performing essential job functions.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hilton Values
Hospitality – We’re passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We’re leaders in our industry and in our communities.
Teamwork – We’re team players in everything we do.
Ownership – We’re the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Work Locations Hilton Waikoloa Village
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries Hospitality
Referrals increase your chances of interviewing at Hilton Waikoloa Village by 2x
#J-18808-Ljbffr