The Mills House
Property Description
The Mills House offers an exciting opportunity for job applicants looking to be a part of a historic and prestigious hospitality team. Located in the heart of Charleston, South Carolina, our hotel boasts a rich heritage and timeless elegance, providing a unique and upscale experience for our guests. As a team member, you will have the chance to work in a dynamic and vibrant environment, providing exceptional service and creating memorable moments for our guests. With opportunities for career growth, ongoing training, and a supportive work culture, The Mills House is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to the legacy of our iconic hotel in the charming city of Charleston.
Overview Join Our Team as a Group Rooms Coordinator! Are you detail-oriented, organized, and passionate about delivering exceptional guest experiences? We're looking for a
Group Rooms Coordinator
to join our dynamic hospitality team! In this pivotal role, you'll be the key connection between our sales, events, and front office teams—ensuring every group reservation runs smoothly from start to finish.
Key Responsibilities
Input and manage all group room reservations in OnQ R&I and OnQ PM, including rooming lists, reservation changes, custom booking links, payment instructions, and critical group notes.
Complete consolidated pick-up performance reports within a week of group's departure to help the events and accounting team ensure accurate billing.
Audit OnQ PM and OnQ R&I regularly to ensure reservation accuracy and compliance with group contracts.
Monitor group pickup and collaborate with Sales and Revenue Management to ensure proper availability and inventory controls.
Monitor, post, and reconcile No Show and Late Cancellation charges on a daily basis.
Serve as the primary service contact for room-block-only groups, ensuring timely and accurate communication throughout the lifecycle of the group.
Support the coordination of group accommodations and related activity, ensuring all details are executed accurately and on time.
Communicate and verify group information between meeting planners and internal Sales, Events, Front Desk, and Operations teams.
Collaborate with Front Desk and Operations to ensure smooth group arrivals, departures, and overall guest experience.
Maintain a thorough and up-to-date knowledge of hotel amenities, services, features, and hours of operation to confidently support clients and internal stakeholders.
Maintain organized and confidential sales files, reports, and correspondence in accordance with company standards.
Respond to incoming calls and inquiries in a courteous, professional, and timely manner.
Assist with special projects and initiatives as assigned by Sales leadership.
Qualifications
Prior hotel reservations, front desk, or group sales experience preferred.
Familiarity with Hilton OnQ PM and/or OnQ R&I strongly preferred.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.Ability to manage multiple deadlines in a fast-paced environment.
Benefits Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company's heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401K Match
Additional Information Referrals increase your chances of interviewing at The Mills House by 2x.
Equal Employment Opportunity EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
Seniority Level Entry level
Employment Type Contract
Job Function Other
Industries Restaurants
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Overview Join Our Team as a Group Rooms Coordinator! Are you detail-oriented, organized, and passionate about delivering exceptional guest experiences? We're looking for a
Group Rooms Coordinator
to join our dynamic hospitality team! In this pivotal role, you'll be the key connection between our sales, events, and front office teams—ensuring every group reservation runs smoothly from start to finish.
Key Responsibilities
Input and manage all group room reservations in OnQ R&I and OnQ PM, including rooming lists, reservation changes, custom booking links, payment instructions, and critical group notes.
Complete consolidated pick-up performance reports within a week of group's departure to help the events and accounting team ensure accurate billing.
Audit OnQ PM and OnQ R&I regularly to ensure reservation accuracy and compliance with group contracts.
Monitor group pickup and collaborate with Sales and Revenue Management to ensure proper availability and inventory controls.
Monitor, post, and reconcile No Show and Late Cancellation charges on a daily basis.
Serve as the primary service contact for room-block-only groups, ensuring timely and accurate communication throughout the lifecycle of the group.
Support the coordination of group accommodations and related activity, ensuring all details are executed accurately and on time.
Communicate and verify group information between meeting planners and internal Sales, Events, Front Desk, and Operations teams.
Collaborate with Front Desk and Operations to ensure smooth group arrivals, departures, and overall guest experience.
Maintain a thorough and up-to-date knowledge of hotel amenities, services, features, and hours of operation to confidently support clients and internal stakeholders.
Maintain organized and confidential sales files, reports, and correspondence in accordance with company standards.
Respond to incoming calls and inquiries in a courteous, professional, and timely manner.
Assist with special projects and initiatives as assigned by Sales leadership.
Qualifications
Prior hotel reservations, front desk, or group sales experience preferred.
Familiarity with Hilton OnQ PM and/or OnQ R&I strongly preferred.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.Ability to manage multiple deadlines in a fast-paced environment.
Benefits Davidson Hospitality Group is an award‑winning, full‑service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company's heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well‑being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401K Match
Additional Information Referrals increase your chances of interviewing at The Mills House by 2x.
Equal Employment Opportunity EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
Seniority Level Entry level
Employment Type Contract
Job Function Other
Industries Restaurants
#J-18808-Ljbffr