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Smartness

Remote CX Operations & Onboarding Lead

Smartness, Italy, New York, United States

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A leading hospitality tech company is seeking a CX Operations Manager to enhance customer onboarding, ensuring fast activation and long-term success. You will lead a team, streamline processes, and collaborate with multiple departments. The ideal candidate has experience in B2B SaaS onboarding, manages teams effectively, and is fluent in Italian and English. This full-time role offers competitive salaries, remote flexibility, and a vibrant team culture focused on growth and excellence. #J-18808-Ljbffr