Arts In Wilmington
**Agency**Dept of Natural and Cultural Resources**Division**Zoological Park**Job Classification Title**Food Service Supervisor I (S)**Position Number**60033356**Grade**NC06The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!**Description of Work**The North Carolina Zoo is growing, and it is an exciting time to join our team! The Zoo is seeking a dynamic, efficient, and enthusiastic individual to serve as Zoo Commissary Supervisor. The Commissary Supervisor is an integral member of the Animal Health Section of the North Carolina Zoo and will work closely with the Clinical Nutritionist in supporting the Zoo’s comprehensive animal nutrition program. This position is responsible for supervising Zoo Commissary Assistants and overseeing the accurate preparation, delivery, and documentation of diets for the Zoo’s diverse collection. The Commissary Supervisor manages a dynamic perishable and nonperishable food inventory, maintains high standards of sanitation, and ensures the safe and efficient operation of the commissary and hay barn facilities. While the Clinical Nutritionist provides overall leadership of the Zoo’s nutrition program, the Commissary Supervisor ensures effective daily operations within the commissary and serves as the lead in the Nutritionist’s absence. This position collaborates with the Clinical Nutritionist, veterinary, animal care, and horticulture staff to advance the Zoo’s mission by supporting excellence in animal health, nutrition, and welfare.
Key Responsibilities
• Responsible for supervising and training the Zoo Commissary Assistants, including food handling, diet preparation, inventory management, and sanitation practices. Provides coaching, feedback, and performance evaluation to facilitate staff development and ensure best practices are consistently followed. Provides coaching and counseling as needed to promote teamwork, efficiency, and effective communication within the unit.
• Maintain a high level of expertise in diet preparation, food safety, and commissary operations. Responsibilities include ensuring accurate preparation, portioning, labeling, and delivery of animal diets in accordance with Clinical Nutritionist protocols and established zoo standards.
• Maintain a strong working knowledge of proper food storage, handling, and rotation practices for perishable and nonperishable items, including produce, meats, fish, insects, hay, and specialized feeds. Responsible for training Zoo Commissary Assistants in these practices to ensure compliance with animal nutrition standards, food safety, and biosecurity protocols.
• Oversee ordering, receiving, and inventory control of commissary food supplies and hay barn products. Responsibilities include monitoring stock levels, ensuring quality control, tracking expenditures, and coordinating with vendors and Zoo staff to maintain an efficient and reliable food supply for the animal collection.
• Maintain a strong working knowledge of sanitation and biosecurity standards, ensuring commissary facilities and equipment meet or exceed zoo, state, and federal requirements. Responsibilities include training staff in cleaning procedures, safe equipment operation, and monitoring compliance to ensure a safe, hygienic, and efficient working environment.
• Serve as the lead for commissary operations in the absence of the Clinical Nutritionist, ensuring continuity of operations and communication with animal care, veterinary, and horticulture staff regarding commissary functions.
• Provide hands-on support with diet preparation and commissary duties as needed during staff shortages, peak workload periods, or to ensure timely completion of daily responsibilities.**Knowledge Skills and Abilities/Management Preferences****Recruitment Range: $34,270 - $45,975****To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:* Proven skill in relevant food product handling experience and/or general kitchen duties.* Prefer prior experience in zoo commissary operations, animal diet preparation, or food service management.* Working knowledge of safe food handling practices, including proper storage, rotation, and sanitation procedures for perishable and nonperishable food items.* Proven skill in accurately following detailed instructions, recipes, or diet sheets to measure, portion, and label food products.* Strong organizational skills to track inventory, monitor stock levels, and maintain accurate written and digital records.**Position/Physical Requirements*** Typical work schedule is 7AM – 4PM or 8AM – 5PM, 5 days/week. Must be able to work weekends/holidays.* Must be able to lift up to 50 pounds, walking and standing for extended periods, and maintaining the ability to observe animals and exhibits for safety, as well as responding to auditory cues such as animal sounds, radio communications, and emergency alerts.* Must be able to advise and provide input to management regarding strategic plans, development of policies and procedures, and Nutrition section organizational issues.* Must be able to train and supervise personnel and resolve disciplinary issues.* Must be able to establish and maintain effective working relationships.* Must be able to communicate effectively in oral and written form and maintain detailed accurate records and files.* Working knowledge of animal nutrition to include diet preparation, diet formulation, and/or diet analysis.* Must have demonstrated organizational skills in order to effectively manage a wide variety of perishable food items.* Must be able to conduct all commissary operations in a manner that meets or exceeds AZA and USDA requirements and providing recommendations for complying with relevant regulations.* Must be able to engage with the public and the media to promote the scientific and educational aspects of the North Carolina Zoo’s Mission.* Must be able to participate in the Zoo's Occupational Health Program for vaccines and testing.* Must be able to pass a pre-employment work screen.* This position is designated as Essential/Mandatory Staff and requires availability during adverse weather conditions and zoo emergencies.* Must have, or be able to obtain, and maintain a valid NC driver’s license within 90 days of hire.* Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts.Please note: Job postings close at 11:59:59 p.m. the night before the listed #J-18808-Ljbffr
Key Responsibilities
• Responsible for supervising and training the Zoo Commissary Assistants, including food handling, diet preparation, inventory management, and sanitation practices. Provides coaching, feedback, and performance evaluation to facilitate staff development and ensure best practices are consistently followed. Provides coaching and counseling as needed to promote teamwork, efficiency, and effective communication within the unit.
• Maintain a high level of expertise in diet preparation, food safety, and commissary operations. Responsibilities include ensuring accurate preparation, portioning, labeling, and delivery of animal diets in accordance with Clinical Nutritionist protocols and established zoo standards.
• Maintain a strong working knowledge of proper food storage, handling, and rotation practices for perishable and nonperishable items, including produce, meats, fish, insects, hay, and specialized feeds. Responsible for training Zoo Commissary Assistants in these practices to ensure compliance with animal nutrition standards, food safety, and biosecurity protocols.
• Oversee ordering, receiving, and inventory control of commissary food supplies and hay barn products. Responsibilities include monitoring stock levels, ensuring quality control, tracking expenditures, and coordinating with vendors and Zoo staff to maintain an efficient and reliable food supply for the animal collection.
• Maintain a strong working knowledge of sanitation and biosecurity standards, ensuring commissary facilities and equipment meet or exceed zoo, state, and federal requirements. Responsibilities include training staff in cleaning procedures, safe equipment operation, and monitoring compliance to ensure a safe, hygienic, and efficient working environment.
• Serve as the lead for commissary operations in the absence of the Clinical Nutritionist, ensuring continuity of operations and communication with animal care, veterinary, and horticulture staff regarding commissary functions.
• Provide hands-on support with diet preparation and commissary duties as needed during staff shortages, peak workload periods, or to ensure timely completion of daily responsibilities.**Knowledge Skills and Abilities/Management Preferences****Recruitment Range: $34,270 - $45,975****To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:* Proven skill in relevant food product handling experience and/or general kitchen duties.* Prefer prior experience in zoo commissary operations, animal diet preparation, or food service management.* Working knowledge of safe food handling practices, including proper storage, rotation, and sanitation procedures for perishable and nonperishable food items.* Proven skill in accurately following detailed instructions, recipes, or diet sheets to measure, portion, and label food products.* Strong organizational skills to track inventory, monitor stock levels, and maintain accurate written and digital records.**Position/Physical Requirements*** Typical work schedule is 7AM – 4PM or 8AM – 5PM, 5 days/week. Must be able to work weekends/holidays.* Must be able to lift up to 50 pounds, walking and standing for extended periods, and maintaining the ability to observe animals and exhibits for safety, as well as responding to auditory cues such as animal sounds, radio communications, and emergency alerts.* Must be able to advise and provide input to management regarding strategic plans, development of policies and procedures, and Nutrition section organizational issues.* Must be able to train and supervise personnel and resolve disciplinary issues.* Must be able to establish and maintain effective working relationships.* Must be able to communicate effectively in oral and written form and maintain detailed accurate records and files.* Working knowledge of animal nutrition to include diet preparation, diet formulation, and/or diet analysis.* Must have demonstrated organizational skills in order to effectively manage a wide variety of perishable food items.* Must be able to conduct all commissary operations in a manner that meets or exceeds AZA and USDA requirements and providing recommendations for complying with relevant regulations.* Must be able to engage with the public and the media to promote the scientific and educational aspects of the North Carolina Zoo’s Mission.* Must be able to participate in the Zoo's Occupational Health Program for vaccines and testing.* Must be able to pass a pre-employment work screen.* This position is designated as Essential/Mandatory Staff and requires availability during adverse weather conditions and zoo emergencies.* Must have, or be able to obtain, and maintain a valid NC driver’s license within 90 days of hire.* Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts.Please note: Job postings close at 11:59:59 p.m. the night before the listed #J-18808-Ljbffr