State of Washington
LCD-ES BENEFITS TECHNICIAN-DUAL LANGUAGE-TELEWORK
State of Washington, Walla Walla, Washington, United States
LCD-ES BENEFITS TECHNICIAN-DUAL LANGUAGE-TELEWORK
1 week ago Be among the first 25 applicants
This recruitment may be used to fill multiple vacancies**
Our ideal candidate will be someone that has a passion for people, demonstrates a positive, can‑do attitude, and enjoys working as part of a team. They will be able to adjust and adapt to varying directives, have a keen attention to detail, have experience supporting customers by phone, and be comfortable with technology. They are an active listener, able to offer compassion in difficult situations through patience, kindness and empathy while maintaining a professional demeanor.
NOTE: This is a dual‑language position and requires the incumbent to be able to communicate effectively in person, via telephone and in writing in Spanish.
This position is primarily remote, though the successful candidate may occasionally be asked to travel to the nearest office in their region within Washington State. The anticipated start date for this position is March 16, 2026.
Responsibilities As one of our dual‑language ES Benefit Technicians, you will be a member of the Operations Customer Care Team unit reporting to the ES Benefit Specialist 4 - Supervisor. You will support the Leave & Care division with a wide range of clerical duties and tasks. In addition to clerical duties, you will respond to a large volume of claimant calls and identify customers' needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner. These are full‑time permanent positions that are 100% telework.
Your primary job duties will be providing excellent customer service on a large volume of inbound and outbound customer contacts via phone, emails, and secure messages regarding Paid Leave and WA Cares program requirements, eligibility criteria, and services available. You will respond to routine and complex inquiries from claimants, their representatives, employers and/or businesses helping to clarify issues, research, locate, and provide information and answers and alternative solutions.
What a Typical Day Looks Like
Provide customer delight while answering customer calls, emails, and secure messages regarding the Leave and Care Division’s WA Cares and Paid Family and Medical Leave Programs.
Independently resolve routine client/customer complaints by identifying the issues, determining procedural steps for resolution, offering alternative solutions, and communicating results to the clients/customers.
Maintain confidentiality in the service performed in accordance with laws, policies, and procedures.
Respond to routine and complex inquiries from clients and customers and provide information, research issues, and provide answers and alternative solutions.
Provide customer support on large volumes of inbound and outbound calls to assist in creating online accounts with Secure Access Washington, Paid Family and Medical Leave, and WA Cares programs.
Assist customers in filing Exemptions requests online by helping them understand how to navigate the online portal and provide guidance in what documentation is required and how to upload documents needed to support their request.
Provide customer assistance for Paid Family and Medical Leave services, including guiding them through the application process and providing information on documentation that is required, such as medical certifications, other supporting documentation to support their request and status updates.
Process WA Cares fund exemptions requests. Issuing approvals and denials by reviewing the information provided and conducting fact‑finding with customers if/when necessary.
Provide agency interpretations and apply knowledge of the laws, regulations, and process in the resolution of inquiries, complaints, and issues.
Act as a liaison between clients/customers and the agency.
Perform data entry and document customer interactions as required.
Communicate effectively in person, by telephone, and in writing in Spanish.
Attend trainings, unit meetings, and all‑staff meetings.
Please click here to request a complete detailed description of the position and its duties.
Qualifications Qualifying candidates will meet one of the following criteria options:
Option 1: Two (2) years of a combination of education and relevant experience.
Option 2: Two (2) years of customer service experience.
Option 3: An Associate’s Degree.
AND Must be able to communicate effectively in person, by telephone, and in writing in Spanish.
Required Equity Competencies
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
The Required Experience Includes
Customer Needs Assessment and Problem Solving: Skill in identifying needs and providing solutions.
Problem Resolution and Communication: Skill in resolving issues and providing clear communication.
Adaptability and Versatility: Ability to perform various tasks as needed.
Preferred/Desired Qualifications
At least two (2) years of call center experience, with the ability to handle a high‑volume of inbound and outbound calls efficiently.
Additional Requirement Of Employment
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Occasional travel.
Benefits Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well‑being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year. Employees who are members of certain unions may be entitled to additional personal leave days; please refer to position‑specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non‑overtime hours during the month of the holiday, or for the entire work shift preceding the holiday. Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rated basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours.
Sick Leave
Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month earn a monthly proportionate to the number of hours in pay status in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 non‑overtime hours in a month do not earn a monthly accrual of vacation leave. Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rated basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Updated 01-07-2026
Seniority Level Entry level
Employment type Full‑time
Job function Human Resources
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Get notified about new Human Resources Technician jobs in
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This recruitment may be used to fill multiple vacancies**
Our ideal candidate will be someone that has a passion for people, demonstrates a positive, can‑do attitude, and enjoys working as part of a team. They will be able to adjust and adapt to varying directives, have a keen attention to detail, have experience supporting customers by phone, and be comfortable with technology. They are an active listener, able to offer compassion in difficult situations through patience, kindness and empathy while maintaining a professional demeanor.
NOTE: This is a dual‑language position and requires the incumbent to be able to communicate effectively in person, via telephone and in writing in Spanish.
This position is primarily remote, though the successful candidate may occasionally be asked to travel to the nearest office in their region within Washington State. The anticipated start date for this position is March 16, 2026.
Responsibilities As one of our dual‑language ES Benefit Technicians, you will be a member of the Operations Customer Care Team unit reporting to the ES Benefit Specialist 4 - Supervisor. You will support the Leave & Care division with a wide range of clerical duties and tasks. In addition to clerical duties, you will respond to a large volume of claimant calls and identify customers' needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner. These are full‑time permanent positions that are 100% telework.
Your primary job duties will be providing excellent customer service on a large volume of inbound and outbound customer contacts via phone, emails, and secure messages regarding Paid Leave and WA Cares program requirements, eligibility criteria, and services available. You will respond to routine and complex inquiries from claimants, their representatives, employers and/or businesses helping to clarify issues, research, locate, and provide information and answers and alternative solutions.
What a Typical Day Looks Like
Provide customer delight while answering customer calls, emails, and secure messages regarding the Leave and Care Division’s WA Cares and Paid Family and Medical Leave Programs.
Independently resolve routine client/customer complaints by identifying the issues, determining procedural steps for resolution, offering alternative solutions, and communicating results to the clients/customers.
Maintain confidentiality in the service performed in accordance with laws, policies, and procedures.
Respond to routine and complex inquiries from clients and customers and provide information, research issues, and provide answers and alternative solutions.
Provide customer support on large volumes of inbound and outbound calls to assist in creating online accounts with Secure Access Washington, Paid Family and Medical Leave, and WA Cares programs.
Assist customers in filing Exemptions requests online by helping them understand how to navigate the online portal and provide guidance in what documentation is required and how to upload documents needed to support their request.
Provide customer assistance for Paid Family and Medical Leave services, including guiding them through the application process and providing information on documentation that is required, such as medical certifications, other supporting documentation to support their request and status updates.
Process WA Cares fund exemptions requests. Issuing approvals and denials by reviewing the information provided and conducting fact‑finding with customers if/when necessary.
Provide agency interpretations and apply knowledge of the laws, regulations, and process in the resolution of inquiries, complaints, and issues.
Act as a liaison between clients/customers and the agency.
Perform data entry and document customer interactions as required.
Communicate effectively in person, by telephone, and in writing in Spanish.
Attend trainings, unit meetings, and all‑staff meetings.
Please click here to request a complete detailed description of the position and its duties.
Qualifications Qualifying candidates will meet one of the following criteria options:
Option 1: Two (2) years of a combination of education and relevant experience.
Option 2: Two (2) years of customer service experience.
Option 3: An Associate’s Degree.
AND Must be able to communicate effectively in person, by telephone, and in writing in Spanish.
Required Equity Competencies
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
The Required Experience Includes
Customer Needs Assessment and Problem Solving: Skill in identifying needs and providing solutions.
Problem Resolution and Communication: Skill in resolving issues and providing clear communication.
Adaptability and Versatility: Ability to perform various tasks as needed.
Preferred/Desired Qualifications
At least two (2) years of call center experience, with the ability to handle a high‑volume of inbound and outbound calls efficiently.
Additional Requirement Of Employment
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Occasional travel.
Benefits Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well‑being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year. Employees who are members of certain unions may be entitled to additional personal leave days; please refer to position‑specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 non‑overtime hours during the month of the holiday, or for the entire work shift preceding the holiday. Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rated basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours.
Sick Leave
Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month earn a monthly proportionate to the number of hours in pay status in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full‑time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 non‑overtime hours in a month do not earn a monthly accrual of vacation leave. Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rated basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357‑58‑175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Updated 01-07-2026
Seniority Level Entry level
Employment type Full‑time
Job function Human Resources
Referrals increase your chances of interviewing at State of Washington by 2x
Get notified about new Human Resources Technician jobs in
Walla Walla, WA .
#J-18808-Ljbffr