Hilton Garden Inn Irvine
The Sales Coordinator supports the Sales Department by assisting with sales initiatives, group coordination, and client communications while ensuring exceptional service delivery in alignment with Hilton brand standards. This role works closely with the Director of Sales and Sales Managers to maintain accurate records, prepare reports, coordinate group blocks and events, and support overall revenue efforts.
Key Responsibilities Sales & Administrative Support
Assist Sales Managers with correspondence, proposals, contracts, and agreements
Maintain accurate records in Hilton sales systems (Delphi/PEP or equivalent CRM tools)
Track group room blocks, cutoff dates, and special requests
Prepare weekly, monthly, and quarterly sales reports
Handle incoming sales inquiries professionally and in a timely manner
Client Relations
Serve as a primary point of contact for clients, ensuring a seamless and professional experience
Support site visits, client meetings, and property tours
Coordinate client billing, deposits, contracts, and event details
Event & Group Coordination
Assist with group reservations, rooming lists, and event requirements
Coordinate with Front Office, Housekeeping, and Food & Beverage departments
Monitor group pick-up and communicate updates to Sales Managers and Revenue teams
Ensure execution of Hilton brand service standards for all group and event bookings
Internal Collaboration
Liaise with hotel departments to ensure smooth execution of group and event needs
Communicate changes and special requests promptly
Assist with materials for sales meetings, revenue meetings, and brand audits
Hilton Brand Standards
Uphold Hilton Garden Inn brand standards in all client interactions and materials
Support Hilton corporate sales initiatives and promotions
Maintain a professional image consistent with brand expectations
Qualifications Education & Experience
High school diploma or equivalent required
College degree in Hospitality, Business, or related field preferred
1–2 years of sales, hotel operations, or administrative experience (hospitality preferred)
Proficiency in Microsoft Office; Hilton systems experience (Delphi/PEP) preferred
Skills & Abilities
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to multitask and thrive in a fast-paced environment
Strong customer service and problem-solving abilities
Team-oriented with the ability to work independently
Work Environment & Schedule Flexible schedule required, including occasional evenings, weekends, and holidays based on business needs
Professional business attire required in accordance with Hilton Garden Inn standards
Benefits
Competitive hourly wage with opportunities for growth within Hilton
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holiday pay
Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
Comprehensive training programs and career development opportunities
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Key Responsibilities Sales & Administrative Support
Assist Sales Managers with correspondence, proposals, contracts, and agreements
Maintain accurate records in Hilton sales systems (Delphi/PEP or equivalent CRM tools)
Track group room blocks, cutoff dates, and special requests
Prepare weekly, monthly, and quarterly sales reports
Handle incoming sales inquiries professionally and in a timely manner
Client Relations
Serve as a primary point of contact for clients, ensuring a seamless and professional experience
Support site visits, client meetings, and property tours
Coordinate client billing, deposits, contracts, and event details
Event & Group Coordination
Assist with group reservations, rooming lists, and event requirements
Coordinate with Front Office, Housekeeping, and Food & Beverage departments
Monitor group pick-up and communicate updates to Sales Managers and Revenue teams
Ensure execution of Hilton brand service standards for all group and event bookings
Internal Collaboration
Liaise with hotel departments to ensure smooth execution of group and event needs
Communicate changes and special requests promptly
Assist with materials for sales meetings, revenue meetings, and brand audits
Hilton Brand Standards
Uphold Hilton Garden Inn brand standards in all client interactions and materials
Support Hilton corporate sales initiatives and promotions
Maintain a professional image consistent with brand expectations
Qualifications Education & Experience
High school diploma or equivalent required
College degree in Hospitality, Business, or related field preferred
1–2 years of sales, hotel operations, or administrative experience (hospitality preferred)
Proficiency in Microsoft Office; Hilton systems experience (Delphi/PEP) preferred
Skills & Abilities
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to multitask and thrive in a fast-paced environment
Strong customer service and problem-solving abilities
Team-oriented with the ability to work independently
Work Environment & Schedule Flexible schedule required, including occasional evenings, weekends, and holidays based on business needs
Professional business attire required in accordance with Hilton Garden Inn standards
Benefits
Competitive hourly wage with opportunities for growth within Hilton
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and holiday pay
Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
Comprehensive training programs and career development opportunities
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