UAB Medicine
Supervisor-Access Call Center - Access Services
UAB Medicine, Birmingham, Alabama, United States, 35275
Supervisor - Access Call Center - Access Services
Position Description
Schedule: Monday‑Friday Day Shift
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more.
The Supervisor, Ambulatory Access Services is a frontline managerial position responsible for directly overseeing the work of assigned team and employees. The Supervisor will execute department or organizational level strategies as presented by management, make recommendations related to recruitment, promotion, and discipline of employees, provide specific task‑related instructions and monitor progress, assist management with addressing employee grievances and resolving conflicts within the team, ensure new team employees receive coaching, mentoring, and training, address issues to ensure productivity and quality service levels are met, and report and make process improvement recommendations to management.
Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre‑authorization, communication of patient responsibility, and other pre‑arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance.
Position Requirements
Required: High School diploma or equivalent.
Minimum three‑year experience, to include one year supervisory experience, in contact center or customer service role.
No disciplinary action (including verbal warning) within the last year.
Met or above on performance evaluation for the last year.
Approval of the leadership team.
Preferred: Related experience in a healthcare setting.
Remote essentials:
High‑speed internet access
Dedicated, secure and safe workspace.
Noise‑free environment to take patient calls.
License, Certification And/Or Registration
Required: None
Traits & Skills
Self‑directed / self‑motivated; excellent communication; outstanding customer service and interpersonal skills.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Accept responsibility for one’s own work and work independently.
Recognize rights and responsibilities of patient confidentiality.
Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
Relate to others in a manner that creates a sense of teamwork and cooperation.
Communicate effectively with people from every socioeconomic, cultural and educational background.
Exhibit flexibility and cope effectively in an ever‑changing, fast‑paced healthcare environment.
Perform effectively when confronted with emergency, critical, unusual or dangerous situations.
Demonstrate the quality work ethic of doing the right thing the right way.
Maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Hospitals and Health Care
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Schedule: Monday‑Friday Day Shift
Location: Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more.
The Supervisor, Ambulatory Access Services is a frontline managerial position responsible for directly overseeing the work of assigned team and employees. The Supervisor will execute department or organizational level strategies as presented by management, make recommendations related to recruitment, promotion, and discipline of employees, provide specific task‑related instructions and monitor progress, assist management with addressing employee grievances and resolving conflicts within the team, ensure new team employees receive coaching, mentoring, and training, address issues to ensure productivity and quality service levels are met, and report and make process improvement recommendations to management.
Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre‑authorization, communication of patient responsibility, and other pre‑arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance.
Position Requirements
Required: High School diploma or equivalent.
Minimum three‑year experience, to include one year supervisory experience, in contact center or customer service role.
No disciplinary action (including verbal warning) within the last year.
Met or above on performance evaluation for the last year.
Approval of the leadership team.
Preferred: Related experience in a healthcare setting.
Remote essentials:
High‑speed internet access
Dedicated, secure and safe workspace.
Noise‑free environment to take patient calls.
License, Certification And/Or Registration
Required: None
Traits & Skills
Self‑directed / self‑motivated; excellent communication; outstanding customer service and interpersonal skills.
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
Accept responsibility for one’s own work and work independently.
Recognize rights and responsibilities of patient confidentiality.
Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
Relate to others in a manner that creates a sense of teamwork and cooperation.
Communicate effectively with people from every socioeconomic, cultural and educational background.
Exhibit flexibility and cope effectively in an ever‑changing, fast‑paced healthcare environment.
Perform effectively when confronted with emergency, critical, unusual or dangerous situations.
Demonstrate the quality work ethic of doing the right thing the right way.
Maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Hospitals and Health Care
#J-18808-Ljbffr