Patterson Companies, Inc.
Service Technician
Patterson Companies, Inc., Defuniak Springs, Florida, United States, 32435
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Service Technician
role at
Patterson Companies, Inc.
We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first‑class customer service while learning how to install and repair a variety of dental equipment including computer‑related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People‑First.
Essential Functions
Install and repair dental equipment: observe, listen, learn and apply training. Safely remove, modify, repair, and install various dental equipment under general supervision, then work independently after training.
Follow checklists, ensuring all critical parts are examined.
Demonstrate knowledge of installation procedures and jobsite protocol.
Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
Perform other duties as assigned.
Customer Service Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people‑first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow‑up and courteous, approachable interactions.
Communication Understands and conveys information to customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non‑technical audience.
Additional Functions
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
Personal/Vehicle Safety: Maintains quality driving record and represents Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure a safe fleet on the road.
Job Qualifications Required Qualifications
High school diploma or equivalent.
Mechanical aptitude required.
Possesses strong work ethic and takes ownership of both company and customer goals/objectives.
Focused on understanding, meeting, and exceeding customer expectations.
Ability to thrive in a fast‑paced environment.
Requires basic computer skills and/or ability to use smart phone/tablet.
Strong verbal and written communication skills.
Valid driver’s license with good driving record.
Preferred Qualifications
Trade school training in carpentry/plumbing/heating/electricity/electronics desirable but not required.
Excellent organization and problem‑solving skills.
Knowledge of Microsoft Outlook, Excel and Teams helpful.
Working Conditions Physical Demands
Must be able to remain stationary or driving up to 100% of the day.
Must lift boxes and dental supplies up to 25 lbs up to 75% of the day.
Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% of the day.
Must reach at shoulder level and reach at waist level up to 25% of the day.
Must move or lift dental equipment and supplies weighing 26‑49 lbs up to 10% of the day.
Must move dental equipment weighing up to 50 lbs into place less than 5% of the day.
Must climb steps and/or ladders less than 5% of the day.
Environmental Factors
This position requires traveling to customer locations and providing services and support to customers.
Travel and On‑call
100% travel to customer sites in a local geographic area.
Occasionally out of town for overnight and/or after‑hours.
Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Patterson Companies, Inc. by 2x.
#J-18808-Ljbffr
Service Technician
role at
Patterson Companies, Inc.
We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first‑class customer service while learning how to install and repair a variety of dental equipment including computer‑related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People‑First.
Essential Functions
Install and repair dental equipment: observe, listen, learn and apply training. Safely remove, modify, repair, and install various dental equipment under general supervision, then work independently after training.
Follow checklists, ensuring all critical parts are examined.
Demonstrate knowledge of installation procedures and jobsite protocol.
Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
Perform other duties as assigned.
Customer Service Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people‑first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow‑up and courteous, approachable interactions.
Communication Understands and conveys information to customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non‑technical audience.
Additional Functions
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers.
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
Personal/Vehicle Safety: Maintains quality driving record and represents Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure a safe fleet on the road.
Job Qualifications Required Qualifications
High school diploma or equivalent.
Mechanical aptitude required.
Possesses strong work ethic and takes ownership of both company and customer goals/objectives.
Focused on understanding, meeting, and exceeding customer expectations.
Ability to thrive in a fast‑paced environment.
Requires basic computer skills and/or ability to use smart phone/tablet.
Strong verbal and written communication skills.
Valid driver’s license with good driving record.
Preferred Qualifications
Trade school training in carpentry/plumbing/heating/electricity/electronics desirable but not required.
Excellent organization and problem‑solving skills.
Knowledge of Microsoft Outlook, Excel and Teams helpful.
Working Conditions Physical Demands
Must be able to remain stationary or driving up to 100% of the day.
Must lift boxes and dental supplies up to 25 lbs up to 75% of the day.
Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% of the day.
Must reach at shoulder level and reach at waist level up to 25% of the day.
Must move or lift dental equipment and supplies weighing 26‑49 lbs up to 10% of the day.
Must move dental equipment weighing up to 50 lbs into place less than 5% of the day.
Must climb steps and/or ladders less than 5% of the day.
Environmental Factors
This position requires traveling to customer locations and providing services and support to customers.
Travel and On‑call
100% travel to customer sites in a local geographic area.
Occasionally out of town for overnight and/or after‑hours.
Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Patterson Companies, Inc. by 2x.
#J-18808-Ljbffr