Acqualina Resort & Residences on the Beach
Estates Front Desk Lead
Acqualina Resort & Residences on the Beach, Florida, New York, United States
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages
Medical, Dental, Vision Insurance
Life Insurance
401K Program
Paid Holidays and Vacation
Outstanding Recognition and Awards Program
Effective Training Programs
Tuition Reimbursement
Complimentary Parking and Meals in Dedicated Employee Restaurant
Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
Management Programs to Progress on Your Career Journey
Health and Wellness Fairs
Job Overview The front desk lead oversees the front of the house duties at the desk of our main entrance. They will be the “face” of the luxury condominium for all residents and will be responsible for the first impression. A customer‑oriented approach is essential. The goal is to make residents and visitors feel comfortable and valued while on our premises. Resident and guest interaction will be routine in person and on the phone to assist the residents as well as check‑in guests to the property. They will be responsible for training new team members and ensuring all standards are met.
Reports To Residence Manager
Work Environment All areas of the Estates and surrounding property.
Under variable noise levels.
Standing for long periods of time.
Key Relationships Internal: All Estates Staff. External: Residents and residents’ visitors, Police Department, Fire Department, vendors and contractors.
Qualifications Essential:
Criminal‑free record.
High school graduate.
Fluency in English both verbal and non‑verbal.
Provide legible communication and directions.
Computer literate.
Ability to: Perform job functions with attention to detail, speed and accuracy.
Prioritize, organize and follow up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand visitor, and resident’s service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of resident, and departmental information and pertinent resort data.
Work a flexible schedule including weekends and holidays.
Desirable:
2 years of experience.
Experience with computers.
Ability to input and access information in the property management system computers.
Experience in Hospitality Industry in similar position.
Previous guest and residents relations training.
Certification of previous training in computers.
Certification of previous training in alcohol awareness program.
Knowledge of local laws, investigative methods and fire safety.
Certification in CPR and first aid.
Physical Abilities Essential:
Exert physical effort in transporting 35‑40 pounds.
Endure various physical movements throughout the work areas.
Reach 2 feet.
Remain in stationary position for 8 hours throughout work shift.
Satisfactorily communicate with guest and residents, management and co‑workers to their understanding.
Essential Job Functions
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate residents’ needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
Maintain positive visitor and residents’ relations at all times.
Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately.
Resolve resident complaints, ensuring resident satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete awareness of: Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals.
Communicate by radio with designated resort personnel.
Legibly complete designated reports.
Complete any and all tasks as requested or directed by Acqualina Management.
Review department log records and be familiar with pertinent information relevant to the daily shift.
Screen and assist all visitors and food deliveries and gain approval from residents prior to allowing access to the elevators.
Log all visitors into property management system.
Review the property status and follow up actions with the previous shift officer.
Document visitor and residents inquiries for lost items and coordinate return of lost items to visitors and residents.
Comply with residents requests for storing and safekeeping of their valuables.
Answer the departmental telephone.
Document all pertinent information in the daily shift log.
Complete all paperwork and closing duties before leaving. Review property status and any follow up actions with on‑coming Front Desk Agent.
Prepare work orders for maintenance repairs and submit to Engineering.
Schedule activities and house count.
Estates facilities and services.
Hours of operation.
Facility layout.
Fire and emergency plans.
Departmental rules of conduct.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industry Hospitality
Referrals increase your chances of interviewing at Acqualina Resort & Residences on the Beach by 2x.
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Competitive Wages
Medical, Dental, Vision Insurance
Life Insurance
401K Program
Paid Holidays and Vacation
Outstanding Recognition and Awards Program
Effective Training Programs
Tuition Reimbursement
Complimentary Parking and Meals in Dedicated Employee Restaurant
Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
Management Programs to Progress on Your Career Journey
Health and Wellness Fairs
Job Overview The front desk lead oversees the front of the house duties at the desk of our main entrance. They will be the “face” of the luxury condominium for all residents and will be responsible for the first impression. A customer‑oriented approach is essential. The goal is to make residents and visitors feel comfortable and valued while on our premises. Resident and guest interaction will be routine in person and on the phone to assist the residents as well as check‑in guests to the property. They will be responsible for training new team members and ensuring all standards are met.
Reports To Residence Manager
Work Environment All areas of the Estates and surrounding property.
Under variable noise levels.
Standing for long periods of time.
Key Relationships Internal: All Estates Staff. External: Residents and residents’ visitors, Police Department, Fire Department, vendors and contractors.
Qualifications Essential:
Criminal‑free record.
High school graduate.
Fluency in English both verbal and non‑verbal.
Provide legible communication and directions.
Computer literate.
Ability to: Perform job functions with attention to detail, speed and accuracy.
Prioritize, organize and follow up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand visitor, and resident’s service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of resident, and departmental information and pertinent resort data.
Work a flexible schedule including weekends and holidays.
Desirable:
2 years of experience.
Experience with computers.
Ability to input and access information in the property management system computers.
Experience in Hospitality Industry in similar position.
Previous guest and residents relations training.
Certification of previous training in computers.
Certification of previous training in alcohol awareness program.
Knowledge of local laws, investigative methods and fire safety.
Certification in CPR and first aid.
Physical Abilities Essential:
Exert physical effort in transporting 35‑40 pounds.
Endure various physical movements throughout the work areas.
Reach 2 feet.
Remain in stationary position for 8 hours throughout work shift.
Satisfactorily communicate with guest and residents, management and co‑workers to their understanding.
Essential Job Functions
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate residents’ needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
Maintain positive visitor and residents’ relations at all times.
Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately.
Resolve resident complaints, ensuring resident satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete awareness of: Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals.
Communicate by radio with designated resort personnel.
Legibly complete designated reports.
Complete any and all tasks as requested or directed by Acqualina Management.
Review department log records and be familiar with pertinent information relevant to the daily shift.
Screen and assist all visitors and food deliveries and gain approval from residents prior to allowing access to the elevators.
Log all visitors into property management system.
Review the property status and follow up actions with the previous shift officer.
Document visitor and residents inquiries for lost items and coordinate return of lost items to visitors and residents.
Comply with residents requests for storing and safekeeping of their valuables.
Answer the departmental telephone.
Document all pertinent information in the daily shift log.
Complete all paperwork and closing duties before leaving. Review property status and any follow up actions with on‑coming Front Desk Agent.
Prepare work orders for maintenance repairs and submit to Engineering.
Schedule activities and house count.
Estates facilities and services.
Hours of operation.
Facility layout.
Fire and emergency plans.
Departmental rules of conduct.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industry Hospitality
Referrals increase your chances of interviewing at Acqualina Resort & Residences on the Beach by 2x.
#J-18808-Ljbffr