Air Wisconsin Airlines
Job Functions
User Support / Help Desk
Provide Tier 1-2 support for employee technical issues.
Resolve login, printing, connectivity, and system performance problems.
Document issues, resolutions, and follow‑ups in ticketing systems.
Active Directory knowledge – user/group management: creating/disabling accounts, resetting passwords, unlocking accounts, and managing group memberships.
Assist with basic network diagnosis (IP/DNS/DHCP issues).
Troubleshoot wired and wireless network issues.
Support VPN connections and remote access configurations.
Apply updates, patches, and company security standards.
Support malware and virus detection and removal.
Maintain accurate records of hardware, فالr, and repairs.
Communicate clearly and effectively with nontechnical users.
Escalate advanced issues to senior engineers when needed.
Provide timely, friendly service to minimize operational downtime.
A 24/7 rotating on‑call schedule is maintained.
Hardware Support and Maintenance
Install, configure, and troubleshoot desktop and laptop systems.
Perform component repairs and upgrades (memory, storage, peripherals).
Troubleshoot and fix PC, laptop, printer, and copier hardware problems.
Track equipment through its lifecycle (deployment, retirement).
Build, configure, and deploy PCs using imaging tools.
Software Installation & Troubleshooting
Install Windows operating systems and company‑approved applications коллегй.
Resolve software errors, conflicts, and performance issues.
Support endpoint security tools, Windows updates, and patching.
Required Competencies
Judgment and initiative necessary in setting priorities, meeting deadlines and maintaining program requirements. Suggest new policies and procedures to improve value and efficiency within the Safety Management System.
Frequent personal and telephone contact with others.
Education & Experience
Required
Associate degree in IT, Customer Service or related discipline.
3 – 5 years of experience in IT support or PC repair.
Strong understanding of Windows OS, hardware components, and troubleshooting.
Basic knowledge of networks (TCP/IP, wireless, VPN).
Ability to lift and move computer equipment as needed.
Excellent communication and customerിത്യ सेवा skills.
Preferred
Active Directory management.
Experience with imaging tools (SCCM).
Knowledge of Microsoft 365 environment.
Basic iSeries knowledge.
CompTIA A+ or equivalent certification.
Supervisory Responsibilities None
Work Environment, Physical Demands & Travel
Occasional travel required.
Majority пособия총 at low physical activity level, i.e., sitting.
Occasional standing, walking, movement required.
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Provide Tier 1-2 support for employee technical issues.
Resolve login, printing, connectivity, and system performance problems.
Document issues, resolutions, and follow‑ups in ticketing systems.
Active Directory knowledge – user/group management: creating/disabling accounts, resetting passwords, unlocking accounts, and managing group memberships.
Assist with basic network diagnosis (IP/DNS/DHCP issues).
Troubleshoot wired and wireless network issues.
Support VPN connections and remote access configurations.
Apply updates, patches, and company security standards.
Support malware and virus detection and removal.
Maintain accurate records of hardware, فالr, and repairs.
Communicate clearly and effectively with nontechnical users.
Escalate advanced issues to senior engineers when needed.
Provide timely, friendly service to minimize operational downtime.
A 24/7 rotating on‑call schedule is maintained.
Hardware Support and Maintenance
Install, configure, and troubleshoot desktop and laptop systems.
Perform component repairs and upgrades (memory, storage, peripherals).
Troubleshoot and fix PC, laptop, printer, and copier hardware problems.
Track equipment through its lifecycle (deployment, retirement).
Build, configure, and deploy PCs using imaging tools.
Software Installation & Troubleshooting
Install Windows operating systems and company‑approved applications коллегй.
Resolve software errors, conflicts, and performance issues.
Support endpoint security tools, Windows updates, and patching.
Required Competencies
Judgment and initiative necessary in setting priorities, meeting deadlines and maintaining program requirements. Suggest new policies and procedures to improve value and efficiency within the Safety Management System.
Frequent personal and telephone contact with others.
Education & Experience
Required
Associate degree in IT, Customer Service or related discipline.
3 – 5 years of experience in IT support or PC repair.
Strong understanding of Windows OS, hardware components, and troubleshooting.
Basic knowledge of networks (TCP/IP, wireless, VPN).
Ability to lift and move computer equipment as needed.
Excellent communication and customerിത്യ सेवा skills.
Preferred
Active Directory management.
Experience with imaging tools (SCCM).
Knowledge of Microsoft 365 environment.
Basic iSeries knowledge.
CompTIA A+ or equivalent certification.
Supervisory Responsibilities None
Work Environment, Physical Demands & Travel
Occasional travel required.
Majority пособия총 at low physical activity level, i.e., sitting.
Occasional standing, walking, movement required.
The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr