Kalispell Toyota
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Service Advisor
role at
Kalispell Toyota
Base pay range $50,000.00/yr - $100,000.00/yr
An Automotive Service Advisor acts as the primary liaison between customers and the service department, translating technical automotive issues into understandable terms for vehicle owners while managing the shop's workflow. We strive for top-notch customer service with clear, honest communication.
Core Responsibilities
Customer Interaction: Greet customers, listen to their vehicle concerns, answer phone calls and document symptoms for technicians to review.
Service Estimating: Develop cost and time estimates for repairs, considering labor, parts, and shop supplies.
Sales & Consultation: Advise customers on necessary maintenance, additional services or parts recommended, and explain warranty coverage options.
Documentation: Write clear repair orders (ROs), obtain customer authorization for work, and maintain accurate service records.
Required Skills & Qualifications
Communication: Strong verbal and written skills to bridge the gap between technical mechanics and non-technical customers. Some mechanical knowledge helps.
Technical Knowledge: Basic understanding of automotive systems (brakes, engines, electrical) and maintenance schedules.
Soft Skills: Empathy, problem-solving, and the ability to handle high-pressure situations or customer complaints professionally.
Work Environment & Outlook
Setting: Fast-paced environment with excellent customer service and a team atmosphere.
Career Growth: Success in this role can lead to opportunities in a new dealership location opening in Summer 2026.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
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Service Advisor
role at
Kalispell Toyota
Base pay range $50,000.00/yr - $100,000.00/yr
An Automotive Service Advisor acts as the primary liaison between customers and the service department, translating technical automotive issues into understandable terms for vehicle owners while managing the shop's workflow. We strive for top-notch customer service with clear, honest communication.
Core Responsibilities
Customer Interaction: Greet customers, listen to their vehicle concerns, answer phone calls and document symptoms for technicians to review.
Service Estimating: Develop cost and time estimates for repairs, considering labor, parts, and shop supplies.
Sales & Consultation: Advise customers on necessary maintenance, additional services or parts recommended, and explain warranty coverage options.
Documentation: Write clear repair orders (ROs), obtain customer authorization for work, and maintain accurate service records.
Required Skills & Qualifications
Communication: Strong verbal and written skills to bridge the gap between technical mechanics and non-technical customers. Some mechanical knowledge helps.
Technical Knowledge: Basic understanding of automotive systems (brakes, engines, electrical) and maintenance schedules.
Soft Skills: Empathy, problem-solving, and the ability to handle high-pressure situations or customer complaints professionally.
Work Environment & Outlook
Setting: Fast-paced environment with excellent customer service and a team atmosphere.
Career Growth: Success in this role can lead to opportunities in a new dealership location opening in Summer 2026.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Motor Vehicle Manufacturing
#J-18808-Ljbffr