J.P. Morgan
Product Delivery Manager, Adobe and Customer Journey Analytics
J.P. Morgan, Chicago Heights, Illinois, United States, 60411
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and lia Jude with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA), you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
ville end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and lia Saul with stakeholders and functional partners
Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
Understanding and support Chase CCB tagging frameworks and their integration with AA and ACJA.dim; Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
Ment299 new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision advantaging
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and/messages track of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
Strongčných fre expectation of data visualization tools (AA Analysis Workspace, ACJA grapefruit Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Experience working in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
Experience managing large-scale platform migrations and user enablement initiatives
Bachelor’s Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience
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Job responsibilities
ville end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and lia Saul with stakeholders and functional partners
Deliver live and virtual training sessions, workshops, and skill labs to build analytics capabilities for analysts and product owners
Advise Data & Analytics, Product, and Marketing teams on actionable measurement strategies; design and implement cross-journey analytics solutions that drive business outcomes
Manage AA-to-CJA migrations, including mapping, validation, and user support. Demonstrate proficiency with Adobe Analytics, Adobe Customer Journey Analytics, Snowflake, AWS Athena, and related data platforms and tools
Understanding and support Chase CCB tagging frameworks and their integration with AA and ACJA.dim; Evaluate, troubleshoot, and resolve tracking and data issues; collaborate with data engineering and collection teams to ensure data accuracy and consistency across environments
Serve as the voice of stakeholders, resolve data issues, collaborate cross-functionally, and maintain analytics Solution Design Requirements (SDR) to track enhancements and updates across tools and platforms
Create and deliver classes and learning programs to enable the business to leverage data tools and platforms for business optimization. Promote ongoing learning through continuing education and office hours
Ment299 new and experienced analysts on analytics best practices, data storytelling, and presentation skills for strategic engagements
Demonstrate strong interpersonal and communication skills to work effectively across teams, present complex analytics concepts clearly, and foster a culture of data-driven decision advantaging
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and/messages track of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Deep expertise in Adobe Analytics (AA) and Adobe Customer Journey Analytics (ACJA)
Strongčných fre expectation of data visualization tools (AA Analysis Workspace, ACJA grapefruit Tableau); Experience with SQL and database solutions (e.g., AWS Athena S3, Snowflake)
Ability to conduct audits, troubleshoot tracking issues, and ensure data quality
Strong interpersonal and stakeholder management skills; collaborative across business and technical teams
Skilled in other Microsoft tools, including Excel, Word, Teams, and OneNote, including in graphics and presentation tools (e.g., PowerPoint, Figma)
Exceptional facilitation, storytelling, and presentation skills; comfortable training groups of all sizes
Proven ability to simplify complex concepts into compelling learning experiences; Experience building enablement programs, certifications, and playbooks
Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics
Experience working in a solution consulting, technical training, or enablement role, preferably with experience in financial services data and regulatory environments
Experience managing large-scale platform migrations and user enablement initiatives
Bachelor’s Degree in Computer Science, Data Science, or equivalent experience. AA and ACJA certification(s) or equivalent experience
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