Five Rivers IT Inc.
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
Responsibilities
Provide initial contact and incident resolution to customers with hardware, software, and application problems
Attempt to resolve as many incidents during the first call as possible
Document incident resolution and status in incident PSA tool
Provide day‑to‑day support for localized PC issues
Create and manage user accounts and provide remote troubleshooting support to customers
Provide input and update to standard operating procedures
Participate in the organization's change management process
Communicating and escalating issues using sound judgment and self‑initiative
Provide polite and friendly customer service
Qualifications
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details About The Job
This is a Full‑Time position
All standard benefits are included such as medical, dental, vision insurance and vacation time
We encourage and reward professional certifications
Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered
You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate
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Responsibilities
Provide initial contact and incident resolution to customers with hardware, software, and application problems
Attempt to resolve as many incidents during the first call as possible
Document incident resolution and status in incident PSA tool
Provide day‑to‑day support for localized PC issues
Create and manage user accounts and provide remote troubleshooting support to customers
Provide input and update to standard operating procedures
Participate in the organization's change management process
Communicating and escalating issues using sound judgment and self‑initiative
Provide polite and friendly customer service
Qualifications
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details About The Job
This is a Full‑Time position
All standard benefits are included such as medical, dental, vision insurance and vacation time
We encourage and reward professional certifications
Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered
You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate
#J-18808-Ljbffr