Wegmans Food Markets
Customer Service Desk Manager
Wegmans Food Markets, Gambrills, Maryland, United States, 21054
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Customer Service Desk Manager
role at
Wegmans Food Markets .
We’re looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set. You’ll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Provide incredible service to customers and engage collaboratively with employees
Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
Adhere to and uphold company policies, procedures, and guidelines
Quickly identify and provide solutions or resources to assist customers
Manage employee performance and development by providing resources, training, feedback
Required Qualifications
1 or more years of work experience
Computer skills
Preferred Qualifications
Experience leading a team
Passion and expertise in relevant products
Ability to quickly learn and adapt to new situations
Benefits
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Note:
Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Retail
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Customer Service Desk Manager
role at
Wegmans Food Markets .
We’re looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set. You’ll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
Provide incredible service to customers and engage collaboratively with employees
Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
Adhere to and uphold company policies, procedures, and guidelines
Quickly identify and provide solutions or resources to assist customers
Manage employee performance and development by providing resources, training, feedback
Required Qualifications
1 or more years of work experience
Computer skills
Preferred Qualifications
Experience leading a team
Passion and expertise in relevant products
Ability to quickly learn and adapt to new situations
Benefits
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Note:
Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Retail
#J-18808-Ljbffr