The Boyd Group LLC
Overview
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best.
Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with repair facility KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience Required
Knowledge of Repairs and OEM Guidelines.
High School Diploma or equivalent.
Awarded 1 year of experience (DRP’s Minimum).
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Basic Computer Skills.
Required Skills & Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1 year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
401(k) Retirement Plan with company match.
Employer Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
EEO Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Salary: $46,800 - $80,000 / year
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Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents needed repairs and parts replacement, and ensures alignment with repair facility KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop‑offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPIs by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education and Experience Required
Knowledge of Repairs and OEM Guidelines.
High School Diploma or equivalent.
Awarded 1 year of experience (DRP’s Minimum).
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Basic Computer Skills.
Required Skills & Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s minimum of 1 year experience.
Must be willing to complete I‑CAR Training.
Valid Driver’s License.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
401(k) Retirement Plan with company match.
Employer Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
EEO Statement Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Salary: $46,800 - $80,000 / year
#J-18808-Ljbffr