Vari
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Business Development Representative
role at
Vari . Vari started by developing the world’s leading sit‑stand desk converter, but now we’re far more than a desk, offering flexible workspace solutions realized with ease. We’ve shipped products to more than 120 countries and our solutions are in 98% of Fortune 500 companies.
About the Role We are seeking a customer‑focused and highly responsive Business Development Representative to support our inbound sales engine. This position is primarily responsible for handling inbound calls, chats, emails, customer‑service cases, and marketing qualified leads to provide fast, accurate, and helpful support to prospective customers.
The role is an early‑career position (1–2 years of experience) focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed. The ideal candidate thrives in a high‑volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently. This role requires an office presence five days a week, with a conditional work‑from‑home day.
Responsibilities
Respond promptly and professionally to inbound calls, chats, customer‑service cases, emails, and MQLs.
Serve as the first point of contact for prospects exploring products or requesting assistance.
Manage call and case queues, ensuring SLA and response‑time expectations are met.
Provide accurate product information, pricing, and basic guidance on solutions.
Identify opportunities for simple transactional sales and process those over the phone when appropriate.
Maintain strong follow‑up on open quotes to help customers move forward with confidence.
Assess when customer service needs require design, installation, or sales‑rep involvement.
Support virtual tours by operating the camera, following the tour path, and engaging when helpful.
Deliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updates.
Utilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow‑ups.
Maintain clean, accurate CRM records for all inbound interactions and sales processes.
Stay up to date on product knowledge, FAQs, pricing updates, and customer ordering processes.
Partner closely with sales, customer‑experience, and other internal teams to ensure seamless customer handoffs.
Foster strong internal relationships that support communication and customer outcomes.
Performance & Growth
Meet and exceed monthly inbound activity and conversion goals.
Demonstrate reliability in managing queues, handling volume, and maintaining SLA expectations.
Support outbound or lead‑based activities on an earned basis as the role grows.
Qualifications
1–2 years of experience in a customer‑facing role such as inside sales, customer service, call center, or inbound support (B2B experience is a plus).
Strong phone, chat, and written communication skills with the ability to simplify information for customers.
Comfort working in a high‑volume inbound environment with rapid response expectations.
Proven ability to multitask, manage priorities, and follow structured processes.
Tech‑savvy with the ability to quickly learn and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage).
High level of adaptability and willingness to learn new products, processes, and best practices.
Why Vari?
On‑site gym, spa‑like locker room, and chair massage pod.
Enhanced paternity/maternity/adoption programs.
401(k) and profit‑sharing plan.
Personal time off, volunteer time off.
Team‑building events on and off site.
Mentoring and career development.
Wellness program and insurance premium discounts.
Seniority Level Entry level
Employment Type Full‑time
Industries Furniture and Home Furnishings Manufacturing
#J-18808-Ljbffr
Business Development Representative
role at
Vari . Vari started by developing the world’s leading sit‑stand desk converter, but now we’re far more than a desk, offering flexible workspace solutions realized with ease. We’ve shipped products to more than 120 countries and our solutions are in 98% of Fortune 500 companies.
About the Role We are seeking a customer‑focused and highly responsive Business Development Representative to support our inbound sales engine. This position is primarily responsible for handling inbound calls, chats, emails, customer‑service cases, and marketing qualified leads to provide fast, accurate, and helpful support to prospective customers.
The role is an early‑career position (1–2 years of experience) focused on solutioning customer needs, processing transactional sales, and qualifying opportunities for the sales team when needed. The ideal candidate thrives in a high‑volume environment, communicates clearly, and is motivated by solving customer problems and progressing deals efficiently. This role requires an office presence five days a week, with a conditional work‑from‑home day.
Responsibilities
Respond promptly and professionally to inbound calls, chats, customer‑service cases, emails, and MQLs.
Serve as the first point of contact for prospects exploring products or requesting assistance.
Manage call and case queues, ensuring SLA and response‑time expectations are met.
Provide accurate product information, pricing, and basic guidance on solutions.
Identify opportunities for simple transactional sales and process those over the phone when appropriate.
Maintain strong follow‑up on open quotes to help customers move forward with confidence.
Assess when customer service needs require design, installation, or sales‑rep involvement.
Support virtual tours by operating the camera, following the tour path, and engaging when helpful.
Deliver a helpful, consultative experience on every interaction—via phone, email, chat, or case updates.
Utilize Salesforce, Sales Engagement, Vonage, and related tools to track inbound activity and follow‑ups.
Maintain clean, accurate CRM records for all inbound interactions and sales processes.
Stay up to date on product knowledge, FAQs, pricing updates, and customer ordering processes.
Partner closely with sales, customer‑experience, and other internal teams to ensure seamless customer handoffs.
Foster strong internal relationships that support communication and customer outcomes.
Performance & Growth
Meet and exceed monthly inbound activity and conversion goals.
Demonstrate reliability in managing queues, handling volume, and maintaining SLA expectations.
Support outbound or lead‑based activities on an earned basis as the role grows.
Qualifications
1–2 years of experience in a customer‑facing role such as inside sales, customer service, call center, or inbound support (B2B experience is a plus).
Strong phone, chat, and written communication skills with the ability to simplify information for customers.
Comfort working in a high‑volume inbound environment with rapid response expectations.
Proven ability to multitask, manage priorities, and follow structured processes.
Tech‑savvy with the ability to quickly learn and navigate systems such as Salesforce, Sales Engagement tools, and telephony platforms (e.g., Vonage).
High level of adaptability and willingness to learn new products, processes, and best practices.
Why Vari?
On‑site gym, spa‑like locker room, and chair massage pod.
Enhanced paternity/maternity/adoption programs.
401(k) and profit‑sharing plan.
Personal time off, volunteer time off.
Team‑building events on and off site.
Mentoring and career development.
Wellness program and insurance premium discounts.
Seniority Level Entry level
Employment Type Full‑time
Industries Furniture and Home Furnishings Manufacturing
#J-18808-Ljbffr