USPack
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
Our people set us apart. We invest in them and help them grow every day. We don’t put people in jobs; we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging.
USPack’s Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPack’s Benefits for Part Time positions include:
401(K)
Paid Sick Time
Operations Manager
provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify, transmit and satisfy our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Meet with client on a frequent basis to build relationship & complete visit documentation.
Review OTD, Piece Scan and Location Scan by account.
Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
Complete customer reports/audits.
Independent Contractor (IC) activities.
Meet with potential IC to verify capabilities of candidate.
Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
Orient IC’s to client standards, standard operating procedure (SOP), and enter into system.
Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
Assist in troubleshooting eCMobile issues.
Plan route coverage and route changes and communicate with IC.
Ensure all services are performed in a timely manner.
Gross margin management.
Negotiate with IC’s regarding contracted services and settlement.
Monitor gross margin by account to ensure it exceeds budgeted targets.
Complete driver pays activities (special order request’s (SOR's), service type adjustments, manual adjustments).
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
Excellent interpersonal skills necessary for driver and customer interactions.
Ability to effectively communicate verbally and in writing at all levels of the organization.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Ability to understand the independent contractor relationship.
Ability to work from home with travel throughout assigned area as required.
Ability to work additional hours to deal with operational issues when necessary.
Proficient in basic MS Office programs (Outlook, Excel, and Word).
Must maintain a valid driver’s license and clean, functional vehicle.
Ability to lift up to 50 pounds on occasion.
Education, Experience, Certificates, and Licenses:
College degree with some experience or a high school diploma with equivalent combination of education and experience.
Six Sigma Green Belt certification preferred.
Shift Days:
Monday-Friday
Shift Hours:
8:00 AM‑5:00 PM (Available to work extra hours, weekends, and holidays preferred).
Pay Rate:
$65,000 - $70,000
Travel to customer locations required - 30‑50%
We are:
Driven by integrity
– We're driven by honesty, transparency, and trust. We hold ourselves to high ethical standards.
Driven by a passion for service
– We’re driven by doing more, empowering others to succeed, and solving challenges.
Driven by collaboration
– We start on the same page and work side‑by‑side, building momentum and progress.
Driven by accountability
– We hold ourselves accountable to our clients, environment, and each other.
Driven by innovation
– We embrace change and seek new solutions.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:
recruiting(AT)gouspack.com
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Mid‑Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Find out more at: www.gouspack.com
Our people set us apart. We invest in them and help them grow every day. We don’t put people in jobs; we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging.
USPack’s Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPack’s Benefits for Part Time positions include:
401(K)
Paid Sick Time
Operations Manager
provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify, transmit and satisfy our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
Meet with client on a frequent basis to build relationship & complete visit documentation.
Review OTD, Piece Scan and Location Scan by account.
Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
Complete customer reports/audits.
Independent Contractor (IC) activities.
Meet with potential IC to verify capabilities of candidate.
Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
Orient IC’s to client standards, standard operating procedure (SOP), and enter into system.
Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
Assist in troubleshooting eCMobile issues.
Plan route coverage and route changes and communicate with IC.
Ensure all services are performed in a timely manner.
Gross margin management.
Negotiate with IC’s regarding contracted services and settlement.
Monitor gross margin by account to ensure it exceeds budgeted targets.
Complete driver pays activities (special order request’s (SOR's), service type adjustments, manual adjustments).
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
Excellent interpersonal skills necessary for driver and customer interactions.
Ability to effectively communicate verbally and in writing at all levels of the organization.
Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
Ability to understand the independent contractor relationship.
Ability to work from home with travel throughout assigned area as required.
Ability to work additional hours to deal with operational issues when necessary.
Proficient in basic MS Office programs (Outlook, Excel, and Word).
Must maintain a valid driver’s license and clean, functional vehicle.
Ability to lift up to 50 pounds on occasion.
Education, Experience, Certificates, and Licenses:
College degree with some experience or a high school diploma with equivalent combination of education and experience.
Six Sigma Green Belt certification preferred.
Shift Days:
Monday-Friday
Shift Hours:
8:00 AM‑5:00 PM (Available to work extra hours, weekends, and holidays preferred).
Pay Rate:
$65,000 - $70,000
Travel to customer locations required - 30‑50%
We are:
Driven by integrity
– We're driven by honesty, transparency, and trust. We hold ourselves to high ethical standards.
Driven by a passion for service
– We’re driven by doing more, empowering others to succeed, and solving challenges.
Driven by collaboration
– We start on the same page and work side‑by‑side, building momentum and progress.
Driven by accountability
– We hold ourselves accountable to our clients, environment, and each other.
Driven by innovation
– We embrace change and seek new solutions.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:
recruiting(AT)gouspack.com
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Mid‑Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr