J.P. Morgan
Payments- Salesforce Development Senior Product Associate
J.P. Morgan, Bowling Green, Kentucky, United States, 42103
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Commercial Card, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Contributes to solution discovery through product planning sessions and collaboration to identify potential solutions that address user needs and align with business goals
Collaborates with the product manager to understand, design, and develop various Salesforce functionality against stakeholder and company needs
Works with all Salesforce administrative capabilities for users, profiles, flows, validation rules, and page layouts to deliver functional needs required through stories and other agile processes
Conducts unit testing, PVT testing, and deployment activities from one Salesforce environment to another including production deployments
Conducts demos with stakeholders, product owner, and other impacted users for any new, enhanced, or existing capabilities; Creates, updates, and posts functional User Guides for users of new functionality
For bugs or defects, identify root-cause, design solutions, and implement functionality fixes to be tested, validated, and pushed to production environments
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Demonstrate mentoring skills and problem-solving aptitude
Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences
Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, and PowerPoint
Knowledge on Agile methodologies and practices
Experience with JIRA, SharePoint, and Confluence platforms
Developer knowledge level of the product development life cycle
3+ years experience with Salesforce flow functionality, user profiles, page layouts, developer console, object creation/updates, SOQL, all Salesforce administrative capabilities
Preferred qualifications, capabilities, and skills
Salesforce Apex coding knowledge
Knowledge of data analytical tools such as Tableau, Alteryx, or Python
Ability to perform API testing using tools like Postman or SoapUI
Experience with Salesforce Experience Cloud (formerly Community Cloud)
#J-18808-Ljbffr
As a Senior Product Associate in Commercial Card, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Contributes to solution discovery through product planning sessions and collaboration to identify potential solutions that address user needs and align with business goals
Collaborates with the product manager to understand, design, and develop various Salesforce functionality against stakeholder and company needs
Works with all Salesforce administrative capabilities for users, profiles, flows, validation rules, and page layouts to deliver functional needs required through stories and other agile processes
Conducts unit testing, PVT testing, and deployment activities from one Salesforce environment to another including production deployments
Conducts demos with stakeholders, product owner, and other impacted users for any new, enhanced, or existing capabilities; Creates, updates, and posts functional User Guides for users of new functionality
For bugs or defects, identify root-cause, design solutions, and implement functionality fixes to be tested, validated, and pushed to production environments
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Demonstrate mentoring skills and problem-solving aptitude
Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences
Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, and PowerPoint
Knowledge on Agile methodologies and practices
Experience with JIRA, SharePoint, and Confluence platforms
Developer knowledge level of the product development life cycle
3+ years experience with Salesforce flow functionality, user profiles, page layouts, developer console, object creation/updates, SOQL, all Salesforce administrative capabilities
Preferred qualifications, capabilities, and skills
Salesforce Apex coding knowledge
Knowledge of data analytical tools such as Tableau, Alteryx, or Python
Ability to perform API testing using tools like Postman or SoapUI
Experience with Salesforce Experience Cloud (formerly Community Cloud)
#J-18808-Ljbffr