Florida Department of Financial Services
CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004085
Florida Department of Financial Services, Crestview, Florida, United States, 32536
CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004085
Date: Jan 12, 2026
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .
Requisition No:868029
Agency: Department of Revenue
Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004085
Pay Plan: SES
Position Number:73004085
Salary: $49,793.88 - $60,231.84 / annually
This is an Internal Agency Advertisement.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:
Managing a team of 12 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.
MINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue.
One year of experience working in the Child Support Program.
One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
Experience coaching, mentoring, promoting professional development and performance improvement activities.
Experience in assigning work and/or leading teams.
Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).
SPECIAL NOTES
Work hours 8am-5pm; Monday thru Friday.
SALARY:
$49,793.88 - $60,231.84 / annually
BENEFITS Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: CRESTVIEW, FL, US, 32539, 32583, 32536
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
#J-18808-Ljbffr
The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .
Requisition No:868029
Agency: Department of Revenue
Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - 73004085
Pay Plan: SES
Position Number:73004085
Salary: $49,793.88 - $60,231.84 / annually
This is an Internal Agency Advertisement.
To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:
Managing a team of 12 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.
MINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue.
One year of experience working in the Child Support Program.
One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
Experience coaching, mentoring, promoting professional development and performance improvement activities.
Experience in assigning work and/or leading teams.
Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).
SPECIAL NOTES
Work hours 8am-5pm; Monday thru Friday.
SALARY:
$49,793.88 - $60,231.84 / annually
BENEFITS Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
SCREENING DISCLAIMER:
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL:
Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS:
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER:
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location: CRESTVIEW, FL, US, 32539, 32583, 32536
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
#J-18808-Ljbffr