O'Reilly Auto Parts
Installer Service Specialist
O'Reilly Auto Parts, Smithfield, North Carolina, United States, 27577
Join to apply for the
Installer Service Specialist
role at
O'Reilly Auto Parts
Bilingual candidates encouraged to apply.
Essential Job Functions
Work with installers/professional customers to develop sales relationships.
Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and timely.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurately, and daily mileages are entered into the delivery fleet management devices.
Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties (auto-load, returns, stock, etc.) as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands‑on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions starting day one
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417‑862‑2674, ext. 68901, and provide your requested accommodation, and position details.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Smithfield, NC
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x.
Get notified about new Installer jobs in Smithfield, NC.
#J-18808-Ljbffr
Installer Service Specialist
role at
O'Reilly Auto Parts
Bilingual candidates encouraged to apply.
Essential Job Functions
Work with installers/professional customers to develop sales relationships.
Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and timely.
Ensure delivery vehicles are serviced and maintained according to company standards.
Ensure that all vehicle inspections are completed on time, accurately, and daily mileages are entered into the delivery fleet management devices.
Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
Assist on front counter as needed and, on the retail counter as needed.
Help with backroom duties (auto-load, returns, stock, etc.) as needed.
Assist with customer labor claims, making sure they are processed quickly and efficiently.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required:
Strong background in mechanics.
Above average communication skills.
Desired:
Hands‑on knowledge of automotive repairs.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions starting day one
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417‑862‑2674, ext. 68901, and provide your requested accommodation, and position details.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Retail
Location: Smithfield, NC
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x.
Get notified about new Installer jobs in Smithfield, NC.
#J-18808-Ljbffr