A Hiring Company
We are seeking an experienced individual to serve as a Field Service Coordinator. This role is responsible for dispatching Rudd’s Service Technicians to customer sites to achieve optimum operational efficiency and superior customer service. The position requires in‑office presence and cannot be performed remotely.
Summary Field Service Coordinator – responsibilities include dispatching, scheduling, and communicating with technicians and customers to facilitate timely repairs and services.
Essential Duties and Responsibilities
Coordinate and dispatch field operations of Field Service Technicians to diagnose, repair, and service customer equipment.
Manage and schedule field service activities.
Take customer calls and handle technical questions from customers and field technicians.
Respond efficiently to customer issues and concerns, addressing questions, problems, and service requests.
Monitor status of service calls and communicate with customers when additional parts or trips are required.
Record and maintain files and records of customer requests, work performed, charges, expenses, inventory, and other dispatch information.
Monitor technician safety and DOT compliance through reporting tools within the field service management software and notify technicians/management when necessary.
Prepare equipment repair quotations.
Open and monitor service/repair work orders for accuracy (i.e., parts, materials, labor, etc.).
Perform all work in accordance with established quality standards and safety procedures.
Qualifications
High School diploma or equivalent (required).
Minimum of three years’ experience in the construction and mining equipment industry, in product support (parts, technical, or supervisory).
Communication Skills
Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from managers, employees, and customers.
Computer Skills Familiarity with MS Office Operating Systems: Excel, Word.
Physical Demands Works in an office environment requiring standing or sitting for prolonged periods; frequent use of hands for handling, reaching, and operating office equipment. Ability to lift, carry, push, and pull light to moderate loads up to 10 lbs (occasionally 20–50 lbs). Requires clear vision, depth perception, and ability to adjust focus.
Work Environment Office environment with regular stair climbing for access to workspace.
Position Type and Expected Hours of Work
Full‑time, exempt.
Normal days of work are Monday‑Friday, 8:00 a.m.–5:00 p.m.
Other Duties This job description is not exhaustive; duties, responsibilities, and activities may change at any time.
EEO/AAP Statement Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. We do not discriminate against incumbents or applicants on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We maintain an affirmative action program to recruit, hire, and advance qualified minority, women, disabled, and veteran personnel.
#J-18808-Ljbffr
Summary Field Service Coordinator – responsibilities include dispatching, scheduling, and communicating with technicians and customers to facilitate timely repairs and services.
Essential Duties and Responsibilities
Coordinate and dispatch field operations of Field Service Technicians to diagnose, repair, and service customer equipment.
Manage and schedule field service activities.
Take customer calls and handle technical questions from customers and field technicians.
Respond efficiently to customer issues and concerns, addressing questions, problems, and service requests.
Monitor status of service calls and communicate with customers when additional parts or trips are required.
Record and maintain files and records of customer requests, work performed, charges, expenses, inventory, and other dispatch information.
Monitor technician safety and DOT compliance through reporting tools within the field service management software and notify technicians/management when necessary.
Prepare equipment repair quotations.
Open and monitor service/repair work orders for accuracy (i.e., parts, materials, labor, etc.).
Perform all work in accordance with established quality standards and safety procedures.
Qualifications
High School diploma or equivalent (required).
Minimum of three years’ experience in the construction and mining equipment industry, in product support (parts, technical, or supervisory).
Communication Skills
Ability to read, analyze and interpret professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from managers, employees, and customers.
Computer Skills Familiarity with MS Office Operating Systems: Excel, Word.
Physical Demands Works in an office environment requiring standing or sitting for prolonged periods; frequent use of hands for handling, reaching, and operating office equipment. Ability to lift, carry, push, and pull light to moderate loads up to 10 lbs (occasionally 20–50 lbs). Requires clear vision, depth perception, and ability to adjust focus.
Work Environment Office environment with regular stair climbing for access to workspace.
Position Type and Expected Hours of Work
Full‑time, exempt.
Normal days of work are Monday‑Friday, 8:00 a.m.–5:00 p.m.
Other Duties This job description is not exhaustive; duties, responsibilities, and activities may change at any time.
EEO/AAP Statement Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. We do not discriminate against incumbents or applicants on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We maintain an affirmative action program to recruit, hire, and advance qualified minority, women, disabled, and veteran personnel.
#J-18808-Ljbffr