Vortex Industries LLC
Vortex Industries LLC is hiring: Customer Service Representative in Schaumburg
Vortex Industries LLC, Schaumburg, Illinois, United States
Job Type
Full-time
Description
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
* Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
* Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
* Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
* Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
* Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
* Hourly salary based on experience
* Career Advancement opportunities
* Positive Work Environment
* Recognitions and Rewards
* Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
* Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
* Position requires you to be available to work in the office, not remotely
* Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
* Must have the ability to walk short distances and sit for prolonged periods of time.
* Noise level is moderate in an office environment.
Requirements
* High school diploma or equivalent; AA/BA preferred.
* One (1) - three (3) years of customer service experience, or administrative background preferred.
* Excellent communication and interpersonal skills.
* Strong problem-solving and decision-making abilities.
* Attention to detail and accuracy in data entry.
* Ability to work in a fast-paced environment and able to prioritize tasks.
* Patience, empathy, and a customer-centric mindset.
* Ability to work effectively in a team and handle high-stress situations with professionalism.
* Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Salary Description
$22.75 - 29.00
Full-time
Description
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
* Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
* Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
* Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
* Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
* Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
* Hourly salary based on experience
* Career Advancement opportunities
* Positive Work Environment
* Recognitions and Rewards
* Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Work Environment
* Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
* Position requires you to be available to work in the office, not remotely
* Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
* Must have the ability to walk short distances and sit for prolonged periods of time.
* Noise level is moderate in an office environment.
Requirements
* High school diploma or equivalent; AA/BA preferred.
* One (1) - three (3) years of customer service experience, or administrative background preferred.
* Excellent communication and interpersonal skills.
* Strong problem-solving and decision-making abilities.
* Attention to detail and accuracy in data entry.
* Ability to work in a fast-paced environment and able to prioritize tasks.
* Patience, empathy, and a customer-centric mindset.
* Ability to work effectively in a team and handle high-stress situations with professionalism.
* Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Salary Description
$22.75 - 29.00