Amazon
Sr Customer Solutions Manager, Customer Solutions, Canada
Amazon, Seattle, Washington, us, 98127
Sr Customer Solutions Manager, Customer Solutions, Canada
As an AWS Sr. Customer Solutions Manager you will accelerate customers’ cloud and AI transformation journeys. In this highly visible role you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large‑scale cloud and AI transformations and shepherding them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. The successful candidate will design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud‑native solutions that fulfill their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups and planning and supporting major customer workload migrations and innovation objectives. Key Job Responsibilities
Provide input on pre‑ and post‑sales approaches to impact customer adoption and commitments, as well as closing opportunities Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies) Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems Implement and define effective people change management approaches to drive successful cloud journeys Work cross‑functionally with AWS service teams to address critical customer requirements Proactively mitigate adoption risks and track realization of customer business cases Share best practices and thought leadership in public forums to advance the cloud ecosystem About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Basic Qualifications
7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 5+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience Bachelor’s degree in science, technology, engineering, math, business or equivalent Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, AB, Calgary – 126,000.00 – 210,400.00 CAD annually Posted:
January 14, 2026 (Updated 22 minutes ago)
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As an AWS Sr. Customer Solutions Manager you will accelerate customers’ cloud and AI transformation journeys. In this highly visible role you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large‑scale cloud and AI transformations and shepherding them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. The successful candidate will design and execute strategic migrations to the AWS cloud, accelerate innovation and adoption of the latest AI technologies, and build modern, cloud‑native solutions that fulfill their highest ambitions. You will interface with customer and AWS leadership, driving collaboration between the other core account groups and planning and supporting major customer workload migrations and innovation objectives. Key Job Responsibilities
Provide input on pre‑ and post‑sales approaches to impact customer adoption and commitments, as well as closing opportunities Deliver complex technical projects and migration and AI initiatives that have a significant, timely impact on customer outcomes (e.g., cost reductions, accelerated launches, improved efficiencies) Conduct deep discovery to design efficient adoption plans, identify acceleration gaps, and solve complex customer business problems Implement and define effective people change management approaches to drive successful cloud journeys Work cross‑functionally with AWS service teams to address critical customer requirements Proactively mitigate adoption risks and track realization of customer business cases Share best practices and thought leadership in public forums to advance the cloud ecosystem About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Basic Qualifications
7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 5+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience Bachelor’s degree in science, technology, engineering, math, business or equivalent Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams Preferred Qualifications
PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, AB, Calgary – 126,000.00 – 210,400.00 CAD annually Posted:
January 14, 2026 (Updated 22 minutes ago)
#J-18808-Ljbffr