Advance Northumberland
Customer Care Co-ordinator - Maternity Leave Cover
Advance Northumberland, Northumberland, New York, United States
Location:
Wansbeck WorkspaceExpires:
26 January 2026# Customer Care Co-ordinator - Maternity Leave Cover Ascent HomesAdvance Northumberland is a “place shaping” one stop shop focused almost exclusively on regenerating Northumberland. Our people are our core competence, with a diverse skills mix, they form several discrete specialised business units, enabling us to deliver some of the most visionary and transformational projects.Whether its support and funding for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.We work collaboratively with stakeholders and partners, delivering positive physical and economic development.Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from the North East Combined Authority to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.Our Ascent Homes team have ambitious plans for 2025, with a number of new sites starting and significant growth planned in our 5-year business plan.OUR VALUESOur values are at the centre of our activities, linking to our vision to make Northumberland a wonderful place for people to live work and do business.•Dedication – passionate and tenacious about delivering for Northumberland.•Honesty – working to the highest standards of integrity and accountability.•Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors.Working for Advance NorthumberlandWe care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary and performance related incentive scheme, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle.Additional Information
These benefits will be offered to you when you begin your employment with Advance Northumberland. Some benefits will be offered on a pro-rata basis for the duration of the contract.
Your annual leave 26 days, increases to 31 days, after three years of employment. You can also buy up to 5 days additional annual leave per holiday year.
You are automatically enrolled into the Scottish Widows pension scheme, where you will pay a minimum of 2%, and we pay 8%, which totals to a 10% contribution effort.
Within the Employee Assistance Programme, you are eligible to receive 24/7 support, GP services, mental health support, dental and optical and other health therapies as well!
On the completion of your probation period, you will have the option to join our Private Healthcare scheme.
You also gain access to our Cash Plan App, which includes discounts and cashback at various top retailers, and free on-site parking at all locations.
THE ROLE
Customer Care Co-ordinator
Temp to cover maternity leave
Salary – from £28,922 per annum
The customer care team is an essential part of our new homes sales team, ensuring that customers are happy with their purchase post move in day and that any issues are resolved as quickly as possible.Job Description and Person Specification
Job title: Customer Care Co-Ordinator
Reports to: Customer Care Manager
Location: Wansbeck Workspace and other locations as part of role.
Role Purpose:
•To support the provision of an efficient and effective after sales service to rectify defects and ensure any maintenance work is carried out in a timely and cost-effective manner.
•Support Ascent Homes to deliver business success through the provision of a robust customer care function.
Duties and Responsibilities:
•To support the post-sale process.
•Work with systems and procedures to ensure all customer concerns are dealt with in a professional and timely manner.
•Monitor snagging and associated requirements to ensure customer satisfaction.
•Collate evidence of defects data and identify any trends
•Liaise with Design and Construction teams to ensure a proactive approach to reduce future snagging issues.
•Support a centralised point of contact for all customers, post move in and ensure all issues are recorded and closed off in a timely manner.
•Ensure the NHBC resolutions are escalated and communicated appropriately.
•Liaise with sub-contractors about appointments to view / carry out repairs
•Ensure any invoicing is processed in a timely manner
•Contribute to the effective delivery of customer care support forthe Ascent Homes teamand make recommendations for improvements or new ways of working to enhance the efficiency of the customer care function
Generic Requirements for all colleagues
•Contribute to the creation of a positive culture in line with Advance Northumberland values
•Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
•Ensure a safe and sustainable working environment is promoted across the business
•Contribute to the financial performance of the business, in line with role responsibilities
•Undertake other reasonable duties as requested
Personal Specification
Essential Criteria
You must have:
•Excellent communication skills
•Excellent customer care skills
•Ability to calm callers / situations
•Strong diary management skills
•Knowledge of NHBC standards
•Full UK Driving licence
It would be good but not essential if you also have:
•Experience of using COINS
•Knowledge of NHBC standards
As a small team, you’ll work closely with Alison our Customer Care Manager and the wider Ascent Homes team, delivering exceptional customer service. You will be a confident communicator, able to deal with a range of enquiries in a professional manner.
How to apply
Please send your CV and a letter of application saying why you want to work for us and what you’d bring to the role, together with the completed application form Application Form.pdf to:
workforus@advancenorthumberland.co.uk
For an informal discussion, please contact: Alison Latimer on 07969805746
Closing date for applications – Monday 26th January 2026 at 10.00am
Interviews will be held on Friday 6th February 2026.
If you wish to withdraw your consent for us to process your application, please email us at: workforus@advancenorthumberland.co.uk### Customer Care Co-ordinator - Maternity Leave CoverAscent Homes #J-18808-Ljbffr
Wansbeck WorkspaceExpires:
26 January 2026# Customer Care Co-ordinator - Maternity Leave Cover Ascent HomesAdvance Northumberland is a “place shaping” one stop shop focused almost exclusively on regenerating Northumberland. Our people are our core competence, with a diverse skills mix, they form several discrete specialised business units, enabling us to deliver some of the most visionary and transformational projects.Whether its support and funding for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.We work collaboratively with stakeholders and partners, delivering positive physical and economic development.Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from the North East Combined Authority to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.Our Ascent Homes team have ambitious plans for 2025, with a number of new sites starting and significant growth planned in our 5-year business plan.OUR VALUESOur values are at the centre of our activities, linking to our vision to make Northumberland a wonderful place for people to live work and do business.•Dedication – passionate and tenacious about delivering for Northumberland.•Honesty – working to the highest standards of integrity and accountability.•Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors.Working for Advance NorthumberlandWe care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary and performance related incentive scheme, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle.Additional Information
These benefits will be offered to you when you begin your employment with Advance Northumberland. Some benefits will be offered on a pro-rata basis for the duration of the contract.
Your annual leave 26 days, increases to 31 days, after three years of employment. You can also buy up to 5 days additional annual leave per holiday year.
You are automatically enrolled into the Scottish Widows pension scheme, where you will pay a minimum of 2%, and we pay 8%, which totals to a 10% contribution effort.
Within the Employee Assistance Programme, you are eligible to receive 24/7 support, GP services, mental health support, dental and optical and other health therapies as well!
On the completion of your probation period, you will have the option to join our Private Healthcare scheme.
You also gain access to our Cash Plan App, which includes discounts and cashback at various top retailers, and free on-site parking at all locations.
THE ROLE
Customer Care Co-ordinator
Temp to cover maternity leave
Salary – from £28,922 per annum
The customer care team is an essential part of our new homes sales team, ensuring that customers are happy with their purchase post move in day and that any issues are resolved as quickly as possible.Job Description and Person Specification
Job title: Customer Care Co-Ordinator
Reports to: Customer Care Manager
Location: Wansbeck Workspace and other locations as part of role.
Role Purpose:
•To support the provision of an efficient and effective after sales service to rectify defects and ensure any maintenance work is carried out in a timely and cost-effective manner.
•Support Ascent Homes to deliver business success through the provision of a robust customer care function.
Duties and Responsibilities:
•To support the post-sale process.
•Work with systems and procedures to ensure all customer concerns are dealt with in a professional and timely manner.
•Monitor snagging and associated requirements to ensure customer satisfaction.
•Collate evidence of defects data and identify any trends
•Liaise with Design and Construction teams to ensure a proactive approach to reduce future snagging issues.
•Support a centralised point of contact for all customers, post move in and ensure all issues are recorded and closed off in a timely manner.
•Ensure the NHBC resolutions are escalated and communicated appropriately.
•Liaise with sub-contractors about appointments to view / carry out repairs
•Ensure any invoicing is processed in a timely manner
•Contribute to the effective delivery of customer care support forthe Ascent Homes teamand make recommendations for improvements or new ways of working to enhance the efficiency of the customer care function
Generic Requirements for all colleagues
•Contribute to the creation of a positive culture in line with Advance Northumberland values
•Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
•Ensure a safe and sustainable working environment is promoted across the business
•Contribute to the financial performance of the business, in line with role responsibilities
•Undertake other reasonable duties as requested
Personal Specification
Essential Criteria
You must have:
•Excellent communication skills
•Excellent customer care skills
•Ability to calm callers / situations
•Strong diary management skills
•Knowledge of NHBC standards
•Full UK Driving licence
It would be good but not essential if you also have:
•Experience of using COINS
•Knowledge of NHBC standards
As a small team, you’ll work closely with Alison our Customer Care Manager and the wider Ascent Homes team, delivering exceptional customer service. You will be a confident communicator, able to deal with a range of enquiries in a professional manner.
How to apply
Please send your CV and a letter of application saying why you want to work for us and what you’d bring to the role, together with the completed application form Application Form.pdf to:
workforus@advancenorthumberland.co.uk
For an informal discussion, please contact: Alison Latimer on 07969805746
Closing date for applications – Monday 26th January 2026 at 10.00am
Interviews will be held on Friday 6th February 2026.
If you wish to withdraw your consent for us to process your application, please email us at: workforus@advancenorthumberland.co.uk### Customer Care Co-ordinator - Maternity Leave CoverAscent Homes #J-18808-Ljbffr