Invicti
Who You Are:
You’re someone who thrives on solving complex challenges and delivering top-tier support. In this role, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and success.
What You’ll Be Doing:
Providingеменhigh-quality technical support to Invicti’s enterprise customers.
Delivering technical solutions to both technical and non-technical end‑users via Zoom, our support system, and other channels as needed.
Resolving and taking full ownership of reported customer issues through research, diagnosis, troubleshooting, and identifying solutions.
Remotely connecting to customers’ installations to troubleshoot technical difficulties.
Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
Escalating unresolved support tickets to tier 2 support.
Providing prompt and accurate feedback to customers.
Ensuring proper documentation and resolution of all formada inquiries.
Collaborating with the Invicti sales team, resellers, and distributors on technical queries.
Proposing new technical content to be shared within Invicti’s social media articles, blog posts, and other communication channels with our customer base.
What You’ll Need:
2 to 4 years of proven experience in enterprise technical support or application support.
Excellent interpersonal skills.
Basic understanding of Kubernetes concepts: Pods, Services, Ingress.
Familiarity with network tools such as Fiddler and Wireshark.
Basic web development knowledge: HTML, JavaScript, CSS.
Understanding of common web vulnerabilities (XSS, SQLi, authentication issues) in real-world web applications.
Experience with Windows and Linux operating systems.
Fundamental knowledge of Docker.
Why Invicti: Your Health & Wellness Matters
Health insurance: 100% coverage of employee પાણી health care, vision and dental premiums. For dependents, we contribute 75% of health care and 50% of vision/dental premiums.
Employee Assistance Program: Emotional support counseling, 24/7 life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more.
Parental leave: 16 weeks paid leave for birthing parent recovery and 4 weeks paid leave for non‑birthing/bonding parent.
401(k) savings plan: 50% match up to 6% of your salary, with 100% annual cliff vesting.
Work‑Life Balance
Hybrid working: If you’re local to one of our office locations, you can work a hybrid/home schedule.
nungszeiten Time Off: Enjoy a flexible vacation schedule without the need to wait until time is accrued.
Quarterly Thrive‑Wellness Days: One extra vacation day per quarter for the entire company to refresh and rejuvenate.
Volunteering: 5 days of paid time off annually to participate in volunteer activities of your choice.
We Value You
Employee recognition: Ongoing recognition and rewards as part of a culture that emphasizes personal and professional growth.
Our Commitment to Diversity and Inclusion
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here—regardless of race, religion, gender, age, ability, sexual orientation or any other characteristic that makes you unique. We create a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.
#J-18808-Ljbffr
You’re someone who thrives on solving complex challenges and delivering top-tier support. In this role, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and success.
What You’ll Be Doing:
Providingеменhigh-quality technical support to Invicti’s enterprise customers.
Delivering technical solutions to both technical and non-technical end‑users via Zoom, our support system, and other channels as needed.
Resolving and taking full ownership of reported customer issues through research, diagnosis, troubleshooting, and identifying solutions.
Remotely connecting to customers’ installations to troubleshoot technical difficulties.
Evaluating deeper insights into the challenges faced by customers by reviewing product log files.
Escalating unresolved support tickets to tier 2 support.
Providing prompt and accurate feedback to customers.
Ensuring proper documentation and resolution of all formada inquiries.
Collaborating with the Invicti sales team, resellers, and distributors on technical queries.
Proposing new technical content to be shared within Invicti’s social media articles, blog posts, and other communication channels with our customer base.
What You’ll Need:
2 to 4 years of proven experience in enterprise technical support or application support.
Excellent interpersonal skills.
Basic understanding of Kubernetes concepts: Pods, Services, Ingress.
Familiarity with network tools such as Fiddler and Wireshark.
Basic web development knowledge: HTML, JavaScript, CSS.
Understanding of common web vulnerabilities (XSS, SQLi, authentication issues) in real-world web applications.
Experience with Windows and Linux operating systems.
Fundamental knowledge of Docker.
Why Invicti: Your Health & Wellness Matters
Health insurance: 100% coverage of employee પાણી health care, vision and dental premiums. For dependents, we contribute 75% of health care and 50% of vision/dental premiums.
Employee Assistance Program: Emotional support counseling, 24/7 life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more.
Parental leave: 16 weeks paid leave for birthing parent recovery and 4 weeks paid leave for non‑birthing/bonding parent.
401(k) savings plan: 50% match up to 6% of your salary, with 100% annual cliff vesting.
Work‑Life Balance
Hybrid working: If you’re local to one of our office locations, you can work a hybrid/home schedule.
nungszeiten Time Off: Enjoy a flexible vacation schedule without the need to wait until time is accrued.
Quarterly Thrive‑Wellness Days: One extra vacation day per quarter for the entire company to refresh and rejuvenate.
Volunteering: 5 days of paid time off annually to participate in volunteer activities of your choice.
We Value You
Employee recognition: Ongoing recognition and rewards as part of a culture that emphasizes personal and professional growth.
Our Commitment to Diversity and Inclusion
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here—regardless of race, religion, gender, age, ability, sexual orientation or any other characteristic that makes you unique. We create a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.
#J-18808-Ljbffr