Veritiv Operating Company
Customer Service Representative
Veritiv Operating Company, Fullerton, California, United States, 92632
Customer Service Representative page is loaded## Customer Service Representativelocations:
OPS - MPP Fullerton CAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R29840ONSITE 5 DAYS A WEEK**Job Purpose:**Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries. This position is on-site.**Job Responsibilities:**● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.**Additional Responsibilities & Qualifications:**● Proven experience handling complex orders under tight deadlines.● SAP Experience.**Work Experience:**● 1-3 years of related job experience.### ### ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.### ### ● Proficient with Microsoft Office Suite.### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### **Education:**● High School Diploma/GED### ### ### ### ### ### ### ### ### ### **What We Offer*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.* Healthcare benefits, 401k, paid time off and tuition reimbursement.**About Veritiv**Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit
and connect with the Company on .**What We Offer**● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more . #J-18808-Ljbffr
OPS - MPP Fullerton CAtime type:
Full timeposted on:
Posted Todayjob requisition id:
R29840ONSITE 5 DAYS A WEEK**Job Purpose:**Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries. This position is on-site.**Job Responsibilities:**● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.**Additional Responsibilities & Qualifications:**● Proven experience handling complex orders under tight deadlines.● SAP Experience.**Work Experience:**● 1-3 years of related job experience.### ### ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.### ### ● Proficient with Microsoft Office Suite.### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### ### **Education:**● High School Diploma/GED### ### ### ### ### ### ### ### ### ### **What We Offer*** Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.* Healthcare benefits, 401k, paid time off and tuition reimbursement.**About Veritiv**Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit
and connect with the Company on .**What We Offer**● Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.● Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.● Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.● Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more . #J-18808-Ljbffr