Rolls-Royce Power Systems AG
Coordinator, Case Order Administration
Rolls-Royce Power Systems AG, Mankato, Minnesota, United States, 56006
Coordinator, Case Order Administration
Join us at
Rolls‑Royce Power Systems AG
to pioneer the next generation of innovation. You will develop the highest levels of skills and expertise while working in an international environment for a world‑renowned company.
Job Description Coordinator, Case Order Administration
Coordinates communication within the Customer Care Center team and 1st level service partners on field issues and reports to a centralized data capturing system.
Directs the communication and escalation of service‑related issues from 1st level to 3rd level Global service teams in FN, coordinating information, conducting update meetings and delivering feedback resolution to 1st level partners.
Provides proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users.
Preserves assigned area of tickets in a centralized service tool to capture critical data from events and issues in the field.
Monitors and maintains the distributor database for incoming calls to After Sales.
Maintains proficiency in the area of product specialization to provide the most current direction on troubleshooting and issue resolution.
Progresses calls to the appropriate service provider and follows up to ensure that the customer receives timely support.
Coordinates and maintains product information documents with technical data and procedural changes.
Consults with engineering personnel to implement operating procedures, assist in the release of updated service manuals, resolve system malfunctions, and provide technical information based on data from field investigations.
Resolves technical service concerns and complaints in a timely manner.
Keeps management advised of major technical service concerns and follows up until resolved.
Promotes a compliance culture in the area of responsibility and lives the letter and the spirit of the Rolls‑Royce Code of Conduct.
Performs special projects as required.
Basic Requirements
Applicants must be authorized to work for any employer in the U.S. without sponsorship.
Bachelor’s Degree in Business or Engineering with 3 years of customer service experience in an automotive or mechanical equipment environment; or 7 years of such experience.
Minimum of 3 years of customer service, design, test, or applications engineering experience with internal combustion engines or power generation equipment.
Ability and willingness to travel domestically and internationally.
Preferred Qualifications
Strong ability to be a self‑starter and works extended periods without supervision under multiple priorities.
Strong communication skills and ability to influence others.
Good organizational, planning, and follow‑up skills.
Good oral, written, and presentation communication skills.
Good interpersonal skills and the ability to work effectively with others.
Good negotiation skills and resilience to influence others.
Good analytical and creative problem‑solving skills when issues are complex.
Proficient with PC and MS Office Suite.
Knowledge of MTU comparable diesel products and their applications.
Experience with SAP systems.
Knowledge of MTU America policies and procedures.
Equal Opportunity Employer Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
At Rolls‑Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Compensation & Location Pay Range:
$64,061 - $104,099 Annually
Location:
Mankato, MN
Benefits Rolls‑Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may enroll in other benefits such as health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; an Employee Assistance Program; Paid Time Off; paid holidays; paid parental and family care leave; tuition reimbursement; and a long‑term incentive plan. The options available may vary depending on eligibility factors such as date of hire and employment type.
Seniorities & Details
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industry:
Machinery Manufacturing
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Join us at
Rolls‑Royce Power Systems AG
to pioneer the next generation of innovation. You will develop the highest levels of skills and expertise while working in an international environment for a world‑renowned company.
Job Description Coordinator, Case Order Administration
Coordinates communication within the Customer Care Center team and 1st level service partners on field issues and reports to a centralized data capturing system.
Directs the communication and escalation of service‑related issues from 1st level to 3rd level Global service teams in FN, coordinating information, conducting update meetings and delivering feedback resolution to 1st level partners.
Provides proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users.
Preserves assigned area of tickets in a centralized service tool to capture critical data from events and issues in the field.
Monitors and maintains the distributor database for incoming calls to After Sales.
Maintains proficiency in the area of product specialization to provide the most current direction on troubleshooting and issue resolution.
Progresses calls to the appropriate service provider and follows up to ensure that the customer receives timely support.
Coordinates and maintains product information documents with technical data and procedural changes.
Consults with engineering personnel to implement operating procedures, assist in the release of updated service manuals, resolve system malfunctions, and provide technical information based on data from field investigations.
Resolves technical service concerns and complaints in a timely manner.
Keeps management advised of major technical service concerns and follows up until resolved.
Promotes a compliance culture in the area of responsibility and lives the letter and the spirit of the Rolls‑Royce Code of Conduct.
Performs special projects as required.
Basic Requirements
Applicants must be authorized to work for any employer in the U.S. without sponsorship.
Bachelor’s Degree in Business or Engineering with 3 years of customer service experience in an automotive or mechanical equipment environment; or 7 years of such experience.
Minimum of 3 years of customer service, design, test, or applications engineering experience with internal combustion engines or power generation equipment.
Ability and willingness to travel domestically and internationally.
Preferred Qualifications
Strong ability to be a self‑starter and works extended periods without supervision under multiple priorities.
Strong communication skills and ability to influence others.
Good organizational, planning, and follow‑up skills.
Good oral, written, and presentation communication skills.
Good interpersonal skills and the ability to work effectively with others.
Good negotiation skills and resilience to influence others.
Good analytical and creative problem‑solving skills when issues are complex.
Proficient with PC and MS Office Suite.
Knowledge of MTU comparable diesel products and their applications.
Experience with SAP systems.
Knowledge of MTU America policies and procedures.
Equal Opportunity Employer Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.
At Rolls‑Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.
Compensation & Location Pay Range:
$64,061 - $104,099 Annually
Location:
Mankato, MN
Benefits Rolls‑Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may enroll in other benefits such as health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; an Employee Assistance Program; Paid Time Off; paid holidays; paid parental and family care leave; tuition reimbursement; and a long‑term incentive plan. The options available may vary depending on eligibility factors such as date of hire and employment type.
Seniorities & Details
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industry:
Machinery Manufacturing
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