St. Croix Health
Description
This position will work Monday – Friday as early as 6:00am and as late as 8:00pm. With a weekend rotation once a month rotating 1st shift/2nd shift every other month.
The Patient Access Associate is responsible for being the first point of contact to patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.
Essential Duties And Responsibilities
Patient Registration
Greets patients and their caregivers upon arrival
Registers patient accurately in the database
Collects information such as patient details, medical history, billing, and insurance information
Records insurance information and updates any other patient information
Relays information between patients and other staff members
Informs patients and their caregivers on hospital procedures, policies, and protocols
Telecommunication
Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
Patient/staff complaints when in telecommunications area
Input from other departments on our accuracy
Patient Scheduling
Schedules patient appointments and procedures as requested by patient, nursing or medical providers.
Review of errors that come from the chores when checking appointments
Requirements
High school graduate or equivalent
Associate Degree in related field preferred
One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Excellent communication and listening skills
Excellent customer service skills
Ability to deal with difficult people and stressful situations in a professional manner
Ability to problem solve, manage time, prioritize tasks
Ability to work independently or as a team
Possesses a basic understanding of medical terminology and procedures
Ability to maintain confidentiality
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
St. Croix Health is an Equal Opportunity Employer. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us at HR@scrmc.org or 800-828-3627.
Company Overview St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.
Mission:
We help people live healthier, happier, and longer lives.
Vision:
To transform from quality sick care to quality well care that is sustainable and affordable.
Values:
People Centered, Trust, Innovation, and Growth.
Benefits
Health, vision and dental insurance
403b retirement program with employer match
Paid time off
Short-term disability, long-term disability and life insurance options
Education reimbursement
Employee assistance program (EAP)
Wellbeing incentive program
Free parking
#J-18808-Ljbffr
The Patient Access Associate is responsible for being the first point of contact to patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.
Essential Duties And Responsibilities
Patient Registration
Greets patients and their caregivers upon arrival
Registers patient accurately in the database
Collects information such as patient details, medical history, billing, and insurance information
Records insurance information and updates any other patient information
Relays information between patients and other staff members
Informs patients and their caregivers on hospital procedures, policies, and protocols
Telecommunication
Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
Patient/staff complaints when in telecommunications area
Input from other departments on our accuracy
Patient Scheduling
Schedules patient appointments and procedures as requested by patient, nursing or medical providers.
Review of errors that come from the chores when checking appointments
Requirements
High school graduate or equivalent
Associate Degree in related field preferred
One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Excellent communication and listening skills
Excellent customer service skills
Ability to deal with difficult people and stressful situations in a professional manner
Ability to problem solve, manage time, prioritize tasks
Ability to work independently or as a team
Possesses a basic understanding of medical terminology and procedures
Ability to maintain confidentiality
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
St. Croix Health is an Equal Opportunity Employer. We will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact us at HR@scrmc.org or 800-828-3627.
Company Overview St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.
Mission:
We help people live healthier, happier, and longer lives.
Vision:
To transform from quality sick care to quality well care that is sustainable and affordable.
Values:
People Centered, Trust, Innovation, and Growth.
Benefits
Health, vision and dental insurance
403b retirement program with employer match
Paid time off
Short-term disability, long-term disability and life insurance options
Education reimbursement
Employee assistance program (EAP)
Wellbeing incentive program
Free parking
#J-18808-Ljbffr