TEKsystems
Position Overview
We are seeking an entry‑level Service Desk Technician to provide front‑line support for incoming customer and field operations inquiries. This role focuses on delivering an excellent customer experience while troubleshooting hardware issues, supporting kiosk‑related service requests, and ensuring accurate documentation. The ideal candidate is a strong communicator, calm under pressure, and eager to learn in a fast‑paced environment.
Key Responsibilities
Handle incoming calls and support requests with professionalism, accuracy, and efficiency.
Troubleshoot hardware issues and provide first‑level service desk support for kiosk systems.
Serve as a backup operator to help maintain system integrity and operational continuity.
Monitor system alerts, error logs, and communication networks; escalation according to established procedures.
Enter and validate data within scheduling systems to ensure accuracy.
Complete daily checklist tasks with consistency and attention to detail.
Participate as a team member on assigned projects.
Perform User Acceptance Testing for new software releases.
Complete system configuration requests accurately and on time.
Identify processing errors, perform preliminary troubleshooting, and social escalation as needed.
Support additional duties as assigned.
Workrin designated blackout periods aligned with high‑traffic operational days.
Top Skills & Attributes
Strong troubleshooting ability with a calm, solutions‑focused mindset.
Excellent verbal and written communication skills.
Ability to multitask while maintaining accuracy and professionalism.
Technical aptitude, including interest in hardware, basic computer knowledge, or hands‑on experience (e.g., building PCs, gaming, break‑fix work).
Required Qualifications
Customer service or service desk experience (entry‑level friendly).
Ability to learn new systems, tools, and processes quickly.
Strong attention to detail and ability to follow established procedures.
Willingness to take on new tasks and adapt to changing needs.
Preferred Qualifications
Associate’s or Bachelor’s degree (preferred but not required).
Experience in help desk, technical support, or troubleshooting roles.
Work Environment
On‑site role within a close‑knit, collaborative team.
Standard business hours with occasional required coverage during peak operational periods.
Long‑term growth potential within a rapidly expanding organization.
Job Type & Location This is a Contract position based out of Portland, OR.
Pay And Benefits The pay range for this position is $18.75 – $18.75/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline Position anticipated to close on Jan 19, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Additional Information Get notified about new Service Desk Technician jobs in
Happy Valley, OR .
#J-18808-Ljbffr
Key Responsibilities
Handle incoming calls and support requests with professionalism, accuracy, and efficiency.
Troubleshoot hardware issues and provide first‑level service desk support for kiosk systems.
Serve as a backup operator to help maintain system integrity and operational continuity.
Monitor system alerts, error logs, and communication networks; escalation according to established procedures.
Enter and validate data within scheduling systems to ensure accuracy.
Complete daily checklist tasks with consistency and attention to detail.
Participate as a team member on assigned projects.
Perform User Acceptance Testing for new software releases.
Complete system configuration requests accurately and on time.
Identify processing errors, perform preliminary troubleshooting, and social escalation as needed.
Support additional duties as assigned.
Workrin designated blackout periods aligned with high‑traffic operational days.
Top Skills & Attributes
Strong troubleshooting ability with a calm, solutions‑focused mindset.
Excellent verbal and written communication skills.
Ability to multitask while maintaining accuracy and professionalism.
Technical aptitude, including interest in hardware, basic computer knowledge, or hands‑on experience (e.g., building PCs, gaming, break‑fix work).
Required Qualifications
Customer service or service desk experience (entry‑level friendly).
Ability to learn new systems, tools, and processes quickly.
Strong attention to detail and ability to follow established procedures.
Willingness to take on new tasks and adapt to changing needs.
Preferred Qualifications
Associate’s or Bachelor’s degree (preferred but not required).
Experience in help desk, technical support, or troubleshooting roles.
Work Environment
On‑site role within a close‑knit, collaborative team.
Standard business hours with occasional required coverage during peak operational periods.
Long‑term growth potential within a rapidly expanding organization.
Job Type & Location This is a Contract position based out of Portland, OR.
Pay And Benefits The pay range for this position is $18.75 – $18.75/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline Position anticipated to close on Jan 19, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership.
TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Additional Information Get notified about new Service Desk Technician jobs in
Happy Valley, OR .
#J-18808-Ljbffr