Avalon International Aluminum, LLC
Administrative Assistant
Avalon International Aluminum, LLC, Tualatin, Oregon, United States, 97062
5 days ago Be among the first 25 applicants
Job Title:
Administrative Assistant Location:
Tualatin, Oregon Reports To:
Operations Manager Position Type:
Full-Time Pay Rate:
$20/hr
About Us Avalon International Aluminum is a dynamic family owned and operated manufacturing company dedicated to delivering high-quality products and exceptional customer service. We are a manufacturer of interior aluminum doors, frames, and windows. As we continue to expand, we are seeking an Administrative Assistant to provide customer service to our clients, answer questions about their orders, and assist with the management of our ERP system. This is an entry-level position that offers the chance to grow your skills in both customer service and ERP systems.
Position Summary As an Administrative Assistant, you will work directly with our clients to answer their questions regarding order status, production timelines, and any related inquiries. You will also assist in managing and maintaining our ERP system to ensure orders and data are accurately recorded. This role involves a combination of customer service and administrative tasks, and it’s ideal for someone looking to gain experience in a manufacturing environment while working closely with clients.
Key Responsibilities Customer Service & Client Support
Serve as the point of contact for clients needing updates on their orders, including delivery dates, production status, and any issues with their orders
Provide clear and helpful responses to client inquiries, ensuring excellent customer service
Address and resolve any order-related issues, working with the operations team to find timely solutions
Maintain accurate records of client communications and follow-up to ensure customer satisfaction
Order Coordination & Communication
Coordinate with production and shipping teams to provide clients with the latest updates on their orders
Update clients on any delays or issues with their orders in a timely and professional manner
Assist in generating order reports and status updates from the ERP system to support client communications
Qualifications Education
High school diploma or equivalent
Experience
Previous experience in a customer service or administrative role is preferred
A strong willingness to learn and develop ERP and order management skills
Skills
Excellent customer service skills with the ability to communicate clearly and professionally with clients regarding their orders
Strong organizational skills and attention to detail, especially when handling order information in the ERP system
Ability to manage multiple tasks and prioritize effectively, especially in a fast-paced environment
Proficiency in Microsoft Office Suite and basic computer skills
Ability to work both independently and collaboratively with the team to ensure client satisfaction
Desirable But Not Required
Familiarity with ERP systems or similar software used for order management
Prior experience in a manufacturing environment or knowledge of the production process is a plus
Basic knowledge of data entry and order management systems
Why Join Us At Avalon, we are committed to fostering professional growth in a supportive and collaborative environment. As an administrative assistant, you will gain hands-on experience in customer service and ERP administration, with the opportunity to grow within the company. We offer competitive pay, benefits, and the chance to work with a dedicated team.
How to Apply Interested candidates should submit a resume.
#J-18808-Ljbffr
Job Title:
Administrative Assistant Location:
Tualatin, Oregon Reports To:
Operations Manager Position Type:
Full-Time Pay Rate:
$20/hr
About Us Avalon International Aluminum is a dynamic family owned and operated manufacturing company dedicated to delivering high-quality products and exceptional customer service. We are a manufacturer of interior aluminum doors, frames, and windows. As we continue to expand, we are seeking an Administrative Assistant to provide customer service to our clients, answer questions about their orders, and assist with the management of our ERP system. This is an entry-level position that offers the chance to grow your skills in both customer service and ERP systems.
Position Summary As an Administrative Assistant, you will work directly with our clients to answer their questions regarding order status, production timelines, and any related inquiries. You will also assist in managing and maintaining our ERP system to ensure orders and data are accurately recorded. This role involves a combination of customer service and administrative tasks, and it’s ideal for someone looking to gain experience in a manufacturing environment while working closely with clients.
Key Responsibilities Customer Service & Client Support
Serve as the point of contact for clients needing updates on their orders, including delivery dates, production status, and any issues with their orders
Provide clear and helpful responses to client inquiries, ensuring excellent customer service
Address and resolve any order-related issues, working with the operations team to find timely solutions
Maintain accurate records of client communications and follow-up to ensure customer satisfaction
Order Coordination & Communication
Coordinate with production and shipping teams to provide clients with the latest updates on their orders
Update clients on any delays or issues with their orders in a timely and professional manner
Assist in generating order reports and status updates from the ERP system to support client communications
Qualifications Education
High school diploma or equivalent
Experience
Previous experience in a customer service or administrative role is preferred
A strong willingness to learn and develop ERP and order management skills
Skills
Excellent customer service skills with the ability to communicate clearly and professionally with clients regarding their orders
Strong organizational skills and attention to detail, especially when handling order information in the ERP system
Ability to manage multiple tasks and prioritize effectively, especially in a fast-paced environment
Proficiency in Microsoft Office Suite and basic computer skills
Ability to work both independently and collaboratively with the team to ensure client satisfaction
Desirable But Not Required
Familiarity with ERP systems or similar software used for order management
Prior experience in a manufacturing environment or knowledge of the production process is a plus
Basic knowledge of data entry and order management systems
Why Join Us At Avalon, we are committed to fostering professional growth in a supportive and collaborative environment. As an administrative assistant, you will gain hands-on experience in customer service and ERP administration, with the opportunity to grow within the company. We offer competitive pay, benefits, and the chance to work with a dedicated team.
How to Apply Interested candidates should submit a resume.
#J-18808-Ljbffr