TEKsystems
Mortgage Customer Service Representative
Tampa, FL 33634
Schedule: Monday - Friday 8:30am-5:30pm EST
Pay Rate: $23/hr
Overview The Customer Experience Specialist I is an entry‑level customer service role operating in a call‑center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
Responsibilities
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound тоp messages (where the consumer has provided express consent) and facilitate outbound text messages
Answer high‑volume inbound calls or texts from current customers in a timely manner
Effectively manage a pipeline of up to 75 loans
Perform routine data entry and validation tasks
Handle.А routine calls, emails and/or chat responses with employees, consumers 'or' authorized 3rd parties
Monitor work queues and intervene as needed
Interact with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research to accurately resolve and respond to customer inquiries
Request assistance for escalated or more complex issues from department associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s desired culture and values
Qualifications
Mortgage and/or financial services call center experience is a plus
General understanding of applicable Federal, State and Local mortgage regulations is a plus
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast‑paced environment
Excellent critical‑thinking, problem‑solving, mathematical skills and sound judgment
Effective time‑management skills to deliver work on time
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream applications (Microsoft, Google, etc.)
Pay & Benefits The pay range for this position is $23/hr.
Medical, dental & vision
Critical Illness, Accident and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location: Contract to Hire, fully onsite in Tampa, FL. خمس>
This position is anticipated to close on Jan 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law BE THE THE EMPLOYER.
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Schedule: Monday - Friday 8:30am-5:30pm EST
Pay Rate: $23/hr
Overview The Customer Experience Specialist I is an entry‑level customer service role operating in a call‑center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
Responsibilities
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound тоp messages (where the consumer has provided express consent) and facilitate outbound text messages
Answer high‑volume inbound calls or texts from current customers in a timely manner
Effectively manage a pipeline of up to 75 loans
Perform routine data entry and validation tasks
Handle.А routine calls, emails and/or chat responses with employees, consumers 'or' authorized 3rd parties
Monitor work queues and intervene as needed
Interact with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research to accurately resolve and respond to customer inquiries
Request assistance for escalated or more complex issues from department associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Perform other related duties as required and assigned
Demonstrate behaviors aligned with the organization’s desired culture and values
Qualifications
Mortgage and/or financial services call center experience is a plus
General understanding of applicable Federal, State and Local mortgage regulations is a plus
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast‑paced environment
Excellent critical‑thinking, problem‑solving, mathematical skills and sound judgment
Effective time‑management skills to deliver work on time
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream applications (Microsoft, Google, etc.)
Pay & Benefits The pay range for this position is $23/hr.
Medical, dental & vision
Critical Illness, Accident and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location: Contract to Hire, fully onsite in Tampa, FL. خمس>
This position is anticipated to close on Jan 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law BE THE THE EMPLOYER.
#J-18808-Ljbffr