Billings Clinic
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic, Billings, Montana, us, 59107
Self-Pay Collections and Customer Service (Full-time)
Billings Clinic offers an outstanding quality of care, an exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
Billings is a friendly college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.
About Us Billings Clinic is a community‑owned, not‑for‑profit, physician‑led health system based in Billings with more than 4,700 employees, including over 550 physicians and non‑physician providers. Our integrated organization consists of a multi‑specialty group practice and a 304‑bed hospital. We are recognized nationally for our exceptional quality.
Your Benefits We provide a comprehensive and competitive benefits package to all full‑time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet®‑designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.
Self‑Pay Collections and Customer Service (Full‑time) Shift:
Day Employment Status:
Full‑Time (.75 or greater) Hours per Pay Period:
1.00 = 80 hours every two weeks (Non‑Exempt) Starting Wage DOE:
15.00
The Self‑Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Financial Services Call Center. The Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, and delivering education both verbally and via mail to manage patient and guarantor expectations in relation to self‑pay billing and collection processes. The Specialist is responsible for appropriate initial call outs and follow‑up calls until the account balance is resolved, supporting consumer requests, including processing one‑time and recurring payments, and identifying additional contact information. A majority of their time is spent on the auto‑dialer handling calls and account management.
Essential Job Functions
Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service; provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members; focuses on patient service and initiates service recovery as appropriate.
Answers multi‑line phone system and responds to a variety of patient questions, reconciles account balances and complaints, resolves concerns quickly, and provides education verbally and via mail to manage self‑pay balances and payment arrangements; provides callbacks to patient/guarantor within one business day.
Verifies and/or obtains all payments on self‑pay balances following Billings Clinic policies and procedures.
Interviews patients or family members regarding finances on past‑due accounts; locates and telephones patients or guarantors to establish mutually acceptable payment arrangements; inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
Ensures compliance with FDCPA (Federal Debt Collection Practices Act) and TCPA (Telephone Collections Practice Act) regulations in all collection practices.
Co‑ordinates with the insurance call center to ensure claims have appropriate information for submission to insurance companies or agencies by reviewing errors and other pre‑billing insurance reports/worklists.
Utilizes performance improvement principles to assess and improve quality.
Identifies developmental needs, sets personal growth goals, and meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency environmental 天天中彩票无法, employee or patient safety standards relevant to job performance.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications Education
Experience
One year of previous office experience.
Previous collection experience beneficial.
Patient accounts or insurance billing experience beneficial.
Or an equivalent combination of education and experience related to the above tasks, knowledge, skills and abilities will be considered.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not‑for‑profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi‑specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns with their immediate supervisor andlös the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through__,
#J-18808-Ljbffr
Billings is a friendly college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.
About Us Billings Clinic is a community‑owned, not‑for‑profit, physician‑led health system based in Billings with more than 4,700 employees, including over 550 physicians and non‑physician providers. Our integrated organization consists of a multi‑specialty group practice and a 304‑bed hospital. We are recognized nationally for our exceptional quality.
Your Benefits We provide a comprehensive and competitive benefits package to all full‑time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet®‑designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re‑designation process happens every four years.
Self‑Pay Collections and Customer Service (Full‑time) Shift:
Day Employment Status:
Full‑Time (.75 or greater) Hours per Pay Period:
1.00 = 80 hours every two weeks (Non‑Exempt) Starting Wage DOE:
15.00
The Self‑Pay Collections Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Financial Services Call Center. The Specialist will respond to a variety of questions from patients for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, and delivering education both verbally and via mail to manage patient and guarantor expectations in relation to self‑pay billing and collection processes. The Specialist is responsible for appropriate initial call outs and follow‑up calls until the account balance is resolved, supporting consumer requests, including processing one‑time and recurring payments, and identifying additional contact information. A majority of their time is spent on the auto‑dialer handling calls and account management.
Essential Job Functions
Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service; provides lasting impression of Billings Clinic Patient Financial Services Department to patients and family members; focuses on patient service and initiates service recovery as appropriate.
Answers multi‑line phone system and responds to a variety of patient questions, reconciles account balances and complaints, resolves concerns quickly, and provides education verbally and via mail to manage self‑pay balances and payment arrangements; provides callbacks to patient/guarantor within one business day.
Verifies and/or obtains all payments on self‑pay balances following Billings Clinic policies and procedures.
Interviews patients or family members regarding finances on past‑due accounts; locates and telephones patients or guarantors to establish mutually acceptable payment arrangements; inputs all collection activity to meet state and federal guidelines in patient notes on computer system.
Ensures compliance with FDCPA (Federal Debt Collection Practices Act) and TCPA (Telephone Collections Practice Act) regulations in all collection practices.
Co‑ordinates with the insurance call center to ensure claims have appropriate information for submission to insurance companies or agencies by reviewing errors and other pre‑billing insurance reports/worklists.
Utilizes performance improvement principles to assess and improve quality.
Identifies developmental needs, sets personal growth goals, and meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency environmental 天天中彩票无法, employee or patient safety standards relevant to job performance.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications Education
Experience
One year of previous office experience.
Previous collection experience beneficial.
Patient accounts or insurance billing experience beneficial.
Or an equivalent combination of education and experience related to the above tasks, knowledge, skills and abilities will be considered.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not‑for‑profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi‑specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns with their immediate supervisor andlös the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.
Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through__,
#J-18808-Ljbffr