Horizon Air
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Company Horizon Air
Role Summary The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers and boarding flights) in a fast‑paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft and aircraft de‑icing).
Perform aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby’s and upgrade requests).
Process and secure guest luggage. File and maintain luggage claims as necessary including damaged, delayed and pilferage.
Load and offload luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Perform other duties as assigned.
Day in the Life To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the video does not work try using the following link: Day in the Life - Horizon CSA.
Required – Job‑Specific Experience, Education & Skills
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast‑paced environment.
Must have a valid unexpired driver’s license issued by a U.S. state, territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Minimum 1 year of customer service experience.
Job‑Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $18.54/hr.
Total Rewards
Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental and vision benefits
Generous 401(k) match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their badge pulled, the employee will be terminated.
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories.
Ensure that employment decisions are based only on valid job requirements; and
Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 1/19/2026 Employment Type Part‑Time
FLSA Status Non‑Exempt
Regular/Temporary Regular
Seniority Level Entry level
Job Function Other
Industries Airlines and Aviation
Referrals Referrals increase your chances of interviewing at Horizon Air by 2x
#J-18808-Ljbffr
Company Horizon Air
Role Summary The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers and boarding flights) in a fast‑paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft and aircraft de‑icing).
Perform aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby’s and upgrade requests).
Process and secure guest luggage. File and maintain luggage claims as necessary including damaged, delayed and pilferage.
Load and offload luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Perform other duties as assigned.
Day in the Life To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the video does not work try using the following link: Day in the Life - Horizon CSA.
Required – Job‑Specific Experience, Education & Skills
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast‑paced environment.
Must have a valid unexpired driver’s license issued by a U.S. state, territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred
Minimum 1 year of customer service experience.
Job‑Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $18.54/hr.
Total Rewards
Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well‑being programs including medical, dental and vision benefits
Generous 401(k) match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their badge pulled, the employee will be terminated.
Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories.
Ensure that employment decisions are based only on valid job requirements; and
Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 1/19/2026 Employment Type Part‑Time
FLSA Status Non‑Exempt
Regular/Temporary Regular
Seniority Level Entry level
Job Function Other
Industries Airlines and Aviation
Referrals Referrals increase your chances of interviewing at Horizon Air by 2x
#J-18808-Ljbffr