Child & Family Resources, Inc.
Community Engagement Specialist (Statewide)
Child & Family Resources, Inc., Prescott Valley, Arizona, United States, 86314
Community Engagement Specialist (Statewide)
Join to apply for the
Community Engagement Specialist (Statewide)
role at
Child & Family Resources, Inc.
We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high‑quality child care, enhance consumer knowledge of child care, and provide community education and engagement services. The ideal candidate will be responsible for implementing and tracking strategies, and performance measures to engage and educate consumers of child care and community members by fostering strong relationships and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics.
Must be bilingual in English & Spanish. Willing to travel throughout AZ. Must have transportation and a clean driving record.
Summary Of Essential Job Functions
Consumer Engagement and Education: Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith‑based and community‑based providers and services offered during non‑traditional hours and emergency situations.
Community Outreach: Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlined in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders and raise awareness about the CCR&R program and services statewide.
Relationship Building: Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness工作 and understanding of high‑quality child care, including fostering effective partnerships and collaboration with Early Care and Education Statewide and community stakeholders across Arizona.
Community‑Based Education and Support: Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness of high‑quality Child Care that is culturally relevant and linguistically appropriate and to connect Consumers to services.
Event Planning: Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and high‑quality child care in Arizona.
Communication: Create and distribute engaging content through social media, newsletters, and community forums.
Feedback and Continuous Quality Improvement: Utilize consumerExperiment evaluation and information systems to gather feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis.
Data Collection: Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, along with generating data and reports for individual and program performance.
Reporting: Track and report all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
Advocacy: Serve as a representative of the company and program at community events and meetings, advocating for the program’s services and the organization’s mission and values.
Child Care Provider Education and Support: Collaborate with Arizona Department of Economic Security (ADES) to facilitate training, education, resources, and support that enable Child Care providers to deliver high‑quality care and continuously improve their practices.
Social Media: Collaborate with program leadership and ADES to provide ideas, photos, and support for social media content including Child Care Provider success stories, events, and other vigil content.
Marketing: Create marketing materials for dissemination and use with established strategic partnerships and community‑based education. All materials must be pre‑approved by program leadership and/or funder.
Technology and Software: Utilize technology and program‑specific software to analyze and track performance, program activities, and operations, obtain professional development, and monitor costs.
Other duties as assigned: Complete other duties as assigned by the CCR&R Senior and/or Assistant Program Directors, Program Supervisors, Vice Presidents, and/or CEO/President.
Requirements
Minimum of a High School Diploma or GED required. A bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution is strongly preferred.
2+ years of experience in community engagement, outreach, or a similar role is strongly preferred.
Work or volunteer experienceџьынџь, child care and/or early childhood education programs preferred.
Bilingual in English and Spanish; oral, reading, and writing ability required.
Knowledge And Skills
Effective, strong active listening, public‑speaking, oral and written communication skills are required.
Detail‑oriented, highly‑organized, and excellent time‑management skills are required.
Resourceful and proactive in finding and educating consumers on an array of community resources.
Excellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web‑based software, databases and programs.
Provide a positive, relationship‑based consumer education experience to all consumers.
Knowledge of child care state licensing and certification rules and regulatory information and systems.
Knowledge of local and state community resources and social service programs throughout Arizona.
Previous database and data entry experience preferred; Salesforce database experience.
Ability to multi‑task many different duties and work in a fast‑paced environment.
Ability to acknowledge, respect, and build upon the diversity of families with regard to race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, as well as cultural diversity competence and linguistic sensitivity in each service delivery area and statewide.
Location: Must be able to provide direct service to the designated consumer base in designated service delivery areas and across Arizona.
Maintain a functional and safe home working space with adequate internet connection for the job and adhere to remote and virtual meeting policies and procedures.
Comply with agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
Meet program/departments performance and productivity standards.
Attend required agency and program/department meetings.
Adhere to the schedule agreed upon with the supervisor.
Follow and model core values.
Participate in performance quality improvement initiatives.
Must be eligible and able to obtain an Arizona Level One fingerprint card and pass a criminal and child abuse background check.
Must have a valid Arizona driver’s license and vehicle registration and meet agency and Arizona liability insurance requirements and a clean Motor Vehicle Department report.
Ability Requirements
Sitting or standing for extended periods of time daily; standing and walking short distances.
Moderate twisting, bending, stooping, and lifting up to 40 pounds in the performance of assigned duties.
Ability to use a variety of office equipment and machines as referenced.
Normal manual dexterity and eye‑hand coordination required.
Repeated hand‑wrist movement required.
The nature of the position involves a fast‑paced working environment with项多 different duties and tasks. General daily priorities may change at a moment’s notice and the position requires quick response time and flexibility.
Disclaimer: The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Any offer of employment is contingent upon a drug test and fingerprint clearance.
About Child & Family Resources Child & Family Resources is dedicated to healthy, happy children. We believe educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team offers accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona and encourage a learning culture where you can help improve the lives of those around you.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
#J-18808-Ljbffr
Community Engagement Specialist (Statewide)
role at
Child & Family Resources, Inc.
We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high‑quality child care, enhance consumer knowledge of child care, and provide community education and engagement services. The ideal candidate will be responsible for implementing and tracking strategies, and performance measures to engage and educate consumers of child care and community members by fostering strong relationships and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics.
Must be bilingual in English & Spanish. Willing to travel throughout AZ. Must have transportation and a clean driving record.
Summary Of Essential Job Functions
Consumer Engagement and Education: Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith‑based and community‑based providers and services offered during non‑traditional hours and emergency situations.
Community Outreach: Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlined in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders and raise awareness about the CCR&R program and services statewide.
Relationship Building: Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness工作 and understanding of high‑quality child care, including fostering effective partnerships and collaboration with Early Care and Education Statewide and community stakeholders across Arizona.
Community‑Based Education and Support: Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness of high‑quality Child Care that is culturally relevant and linguistically appropriate and to connect Consumers to services.
Event Planning: Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and high‑quality child care in Arizona.
Communication: Create and distribute engaging content through social media, newsletters, and community forums.
Feedback and Continuous Quality Improvement: Utilize consumerExperiment evaluation and information systems to gather feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis.
Data Collection: Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, along with generating data and reports for individual and program performance.
Reporting: Track and report all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
Advocacy: Serve as a representative of the company and program at community events and meetings, advocating for the program’s services and the organization’s mission and values.
Child Care Provider Education and Support: Collaborate with Arizona Department of Economic Security (ADES) to facilitate training, education, resources, and support that enable Child Care providers to deliver high‑quality care and continuously improve their practices.
Social Media: Collaborate with program leadership and ADES to provide ideas, photos, and support for social media content including Child Care Provider success stories, events, and other vigil content.
Marketing: Create marketing materials for dissemination and use with established strategic partnerships and community‑based education. All materials must be pre‑approved by program leadership and/or funder.
Technology and Software: Utilize technology and program‑specific software to analyze and track performance, program activities, and operations, obtain professional development, and monitor costs.
Other duties as assigned: Complete other duties as assigned by the CCR&R Senior and/or Assistant Program Directors, Program Supervisors, Vice Presidents, and/or CEO/President.
Requirements
Minimum of a High School Diploma or GED required. A bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution is strongly preferred.
2+ years of experience in community engagement, outreach, or a similar role is strongly preferred.
Work or volunteer experienceџьынџь, child care and/or early childhood education programs preferred.
Bilingual in English and Spanish; oral, reading, and writing ability required.
Knowledge And Skills
Effective, strong active listening, public‑speaking, oral and written communication skills are required.
Detail‑oriented, highly‑organized, and excellent time‑management skills are required.
Resourceful and proactive in finding and educating consumers on an array of community resources.
Excellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web‑based software, databases and programs.
Provide a positive, relationship‑based consumer education experience to all consumers.
Knowledge of child care state licensing and certification rules and regulatory information and systems.
Knowledge of local and state community resources and social service programs throughout Arizona.
Previous database and data entry experience preferred; Salesforce database experience.
Ability to multi‑task many different duties and work in a fast‑paced environment.
Ability to acknowledge, respect, and build upon the diversity of families with regard to race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, as well as cultural diversity competence and linguistic sensitivity in each service delivery area and statewide.
Location: Must be able to provide direct service to the designated consumer base in designated service delivery areas and across Arizona.
Maintain a functional and safe home working space with adequate internet connection for the job and adhere to remote and virtual meeting policies and procedures.
Comply with agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
Meet program/departments performance and productivity standards.
Attend required agency and program/department meetings.
Adhere to the schedule agreed upon with the supervisor.
Follow and model core values.
Participate in performance quality improvement initiatives.
Must be eligible and able to obtain an Arizona Level One fingerprint card and pass a criminal and child abuse background check.
Must have a valid Arizona driver’s license and vehicle registration and meet agency and Arizona liability insurance requirements and a clean Motor Vehicle Department report.
Ability Requirements
Sitting or standing for extended periods of time daily; standing and walking short distances.
Moderate twisting, bending, stooping, and lifting up to 40 pounds in the performance of assigned duties.
Ability to use a variety of office equipment and machines as referenced.
Normal manual dexterity and eye‑hand coordination required.
Repeated hand‑wrist movement required.
The nature of the position involves a fast‑paced working environment with项多 different duties and tasks. General daily priorities may change at a moment’s notice and the position requires quick response time and flexibility.
Disclaimer: The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Any offer of employment is contingent upon a drug test and fingerprint clearance.
About Child & Family Resources Child & Family Resources is dedicated to healthy, happy children. We believe educated parents and a wealth of resources are crucial to a child’s success, confidence, and development. Our team offers accessible programming that helps parents be the best they can be and allows children to thrive. We have offices in 13 locations throughout Arizona and encourage a learning culture where you can help improve the lives of those around you.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
#J-18808-Ljbffr