Swanheating
Client Services Representative New Loveland, CO
Swanheating, Loveland, Colorado, United States, 80538
Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.
As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!
What you’ll be doing:
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify跑狗 the client’s request or concern, efficiently provide the most effective solution, and de‑escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi‑tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high‑quality calls and following expected call flows and scripts.
What we’re looking for:
2‑3 years of Call Center experience preferred
HVAC & Plumbing Industry experience is a plus
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast‑paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
What we offer:
Competitive pay
Opportunities for career advancement
Comprehensive Medical, Dental,araka and Vision insurance
401(k) retirement plan with company match
Company‑paid Life Insurance
Paid Time Off (PTO), including 1 week of vacation annually
Motivating, supportive work environment where your contributions are valued
Pay Range $18 - $22 USD
About SWAN Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.
We are always hiring friendly people who share our values of character, honor, and integrity.
Interested in building your career atrase SWAN Loveland? Get future opportunities sent straight to your email.
#J-18808-Ljbffr
As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!
What you’ll be doing:
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify跑狗 the client’s request or concern, efficiently provide the most effective solution, and de‑escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi‑tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high‑quality calls and following expected call flows and scripts.
What we’re looking for:
2‑3 years of Call Center experience preferred
HVAC & Plumbing Industry experience is a plus
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast‑paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
What we offer:
Competitive pay
Opportunities for career advancement
Comprehensive Medical, Dental,araka and Vision insurance
401(k) retirement plan with company match
Company‑paid Life Insurance
Paid Time Off (PTO), including 1 week of vacation annually
Motivating, supportive work environment where your contributions are valued
Pay Range $18 - $22 USD
About SWAN Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.
We are always hiring friendly people who share our values of character, honor, and integrity.
Interested in building your career atrase SWAN Loveland? Get future opportunities sent straight to your email.
#J-18808-Ljbffr