AIT Worldwide Logistics
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Dispatch Supervisor
role at
AIT Worldwide Logistics .
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by a curiosity and creativity, in an endless pursuit of solutions for our customers. Together, we champion the strength of our global teams and, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture – join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver®. Move the world with us and hear directly from our teammates.
Overview The Dispatch Supervisor is responsible for overseeing the daily operations of the dispatch team, ensuring the efficient and effective movement of goods and services. This role involves coordinating the activities of dispatch personnel, managing schedules, and optimizing attract routes to maximize productivity. The Dispatch Supervisor will also liaise with drivers, customers, clients, and other departments to guarantee timely deliveries and resolve any issues that arise during603 dispatch process.
Responsibilities
Team Leadership: Supervise and manage a team of dispatchers, providing guidance, training, and support to ensure high performance. Conduct regular performance evaluations and provide feedback to team members.
Daily Operations Management: Oversee daily dispatch operations, ensuring that shipments are scheduled and executed in a timelyரவ manner. Coordinate driver assignments and manage schedules to optimize resource utilization. Responsible for the day‑to‑day operations and ensuring our clients' service level agreements are met by guiding the team. Includes but is not limited to Days to Complete, Reschedules, and Escalations.
Communication: Act as a point of contact between drivers, customers, and internal departments to communicate delivery schedules and_FUNC address any inquiries or issues. Actively build strong partnerships with agents/contractors, field management teams, and dispatchers.
Problem Resolution: Address and resolve any operational issues that may arise during the dispatch process, including delays, route changes, and customer complaints. Implement corrective actions to prevent recurrences of identified issues χώ.
Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the efficiency and effectiveness of dispatch operations. Research & analyze employee productivity daily through certain platforms, including but not limited to Power BI, XLR, FreshDesk, and RingCentral.
Leadership & Development: Administer, supervise and provide feedbackuldades; exercise judgement in appraising situations, address poor performance and make decisions on staff management. Responsible for development and updating SOPs for various business segments.
Perform other duties as assigned and comply with all policies and standards.
Qualifications Education
High School Diploma or GED required.
Some College/Associate's Degree or higher preferred. ighter
Experience
5+ years Dispatch Operations in a lead or supervisory role required.
5+ years Customer Service or related role required.
Knowledge, Skills, and Abilities
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficient in dispatch and logistics software, as well as Microsoft Office Suite.
Problem‑solving and critical thinking capabilities.
Self‑starter mentality, adaptability, and flexibility.
Intermediate knowledge of international shipping documentation and country‐specific requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Transportation, Logistics, Supply Chain and Storage
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Dispatch Supervisor
role at
AIT Worldwide Logistics .
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by a curiosity and creativity, in an endless pursuit of solutions for our customers. Together, we champion the strength of our global teams and, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture – join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver®. Move the world with us and hear directly from our teammates.
Overview The Dispatch Supervisor is responsible for overseeing the daily operations of the dispatch team, ensuring the efficient and effective movement of goods and services. This role involves coordinating the activities of dispatch personnel, managing schedules, and optimizing attract routes to maximize productivity. The Dispatch Supervisor will also liaise with drivers, customers, clients, and other departments to guarantee timely deliveries and resolve any issues that arise during603 dispatch process.
Responsibilities
Team Leadership: Supervise and manage a team of dispatchers, providing guidance, training, and support to ensure high performance. Conduct regular performance evaluations and provide feedback to team members.
Daily Operations Management: Oversee daily dispatch operations, ensuring that shipments are scheduled and executed in a timelyரவ manner. Coordinate driver assignments and manage schedules to optimize resource utilization. Responsible for the day‑to‑day operations and ensuring our clients' service level agreements are met by guiding the team. Includes but is not limited to Days to Complete, Reschedules, and Escalations.
Communication: Act as a point of contact between drivers, customers, and internal departments to communicate delivery schedules and_FUNC address any inquiries or issues. Actively build strong partnerships with agents/contractors, field management teams, and dispatchers.
Problem Resolution: Address and resolve any operational issues that may arise during the dispatch process, including delays, route changes, and customer complaints. Implement corrective actions to prevent recurrences of identified issues χώ.
Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the efficiency and effectiveness of dispatch operations. Research & analyze employee productivity daily through certain platforms, including but not limited to Power BI, XLR, FreshDesk, and RingCentral.
Leadership & Development: Administer, supervise and provide feedbackuldades; exercise judgement in appraising situations, address poor performance and make decisions on staff management. Responsible for development and updating SOPs for various business segments.
Perform other duties as assigned and comply with all policies and standards.
Qualifications Education
High School Diploma or GED required.
Some College/Associate's Degree or higher preferred. ighter
Experience
5+ years Dispatch Operations in a lead or supervisory role required.
5+ years Customer Service or related role required.
Knowledge, Skills, and Abilities
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficient in dispatch and logistics software, as well as Microsoft Office Suite.
Problem‑solving and critical thinking capabilities.
Self‑starter mentality, adaptability, and flexibility.
Intermediate knowledge of international shipping documentation and country‐specific requirements.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr