AutoNation
Express Service Advisor - AutoNation Ford Arapahoe
AutoNation, Centennial, Colorado, United States
Express Service Advisor - AutoNation Ford Arapahoe
Join to apply for the
Express Service Advisor – AutoNation Ford Arapahoe
role at
AutoNation .
6 days ago – be among the first 25 applicants.
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
What You’ll Do Every Day
Set, confirm, and prepare for appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner when they arrive.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections, and test drives.
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
Selectively follow up with customers to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license with an acceptable, safe driving record.
Compensation & Benefits This position is commission‑based. The average monthly.
#J-18808-Ljbffr
Express Service Advisor – AutoNation Ford Arapahoe
role at
AutoNation .
6 days ago – be among the first 25 applicants.
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
What You’ll Do Every Day
Set, confirm, and prepare for appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner when they arrive.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections, and test drives.
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
Selectively follow up with customers to ensure satisfaction.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to drive loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license with an acceptable, safe driving record.
Compensation & Benefits This position is commission‑based. The average monthly.
#J-18808-Ljbffr