Accenture
Utilities Industry CIS Transformation Manager
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Utilities Industry CIS Transformation Manager
role at
Accenture
Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, we use our deep industry expertise in digital customer engagement and operations to help energy and utility providers achieve cost effectiveness, revenue assurance, and customer satisfaction. In Accenture Consulting we work with C‑suite executives, leaders, and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, and deliver sustainable value.
The Work
Lead end‑to‑end strategic consulting engagements across Energy Retail and Customer Service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation.
Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive‑level engagement throughout the engagement lifecycle.
Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, optimise cost structures, and enable customer‑centric operating models.
Own delivery excellence across multiple workstreams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies.
Support business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture’s Utilities ERCS growth strategy.
Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms.
Here’s What You Need
Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery.
Minimum of 3 years of hands‑on experience with enterprise platforms such as SAP or Oracle, including leading or managing system‑enabled business transformations.
Deep expertise in Meter‑to‑Cash operations, customer operations, billing, collections, and associated technologies.
Proven leadership in large‑scale Customer Transformation initiatives and technology implementations, including CIS replacements or major platform modernisations.
Demonstrated experience managing consulting engagements, including scope definition, workplan development, resourcing, risk management, and executive reporting.
Bachelor’s degree or equivalent professional experience.
Willingness to travel as required.
Bonus Points
3+ years of experience in an advisory or consulting role, delivering business transformation in a client‑facing environment.
Leadership of multi‑workstream programs involving customer operations, digital channels, and enterprise platforms (e.g., SAP, Oracle).
Professional Skill Requirements
You confidently lead clients and teams through change, ambiguity, and complex transformation, balancing strategic direction with hands‑on execution.
You build trusted advisor relationships and partner with clients to design and re‑engineer business processes, lead design‑thinking and executive workshops, develop business cases and transformation roadmaps, deliver agile and hybrid delivery programmes, define new operating models and customer engagement strategies, lead change management, talent enablement, and adoption, and co‑create reusable intellectual property and industry‑leading solutions.
Compensation Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
Location Salary Range
California: $94,400 to $293,800
Cleveland (Ohio): $87,400 to $235,000
Colorado: $94,400 to $253,800
District of Columbia: $100,500 to $270,300
Illinois: $87,400 to $253,800
Maryland: $94,400 to $253,800
Massachusetts: $94,400 to $270,300
Minnesota: $94,400 to $253,800
New York/New Jersey: $87,400 to $293,800
Washington: $100,500 to $270,300
Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the recruiting and hiring process.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Strategy / Planning and Consulting
Industries Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x.
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Utilities Industry CIS Transformation Manager
role at
Accenture
Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, we use our deep industry expertise in digital customer engagement and operations to help energy and utility providers achieve cost effectiveness, revenue assurance, and customer satisfaction. In Accenture Consulting we work with C‑suite executives, leaders, and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, and deliver sustainable value.
The Work
Lead end‑to‑end strategic consulting engagements across Energy Retail and Customer Service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation.
Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive‑level engagement throughout the engagement lifecycle.
Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, optimise cost structures, and enable customer‑centric operating models.
Own delivery excellence across multiple workstreams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies.
Support business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture’s Utilities ERCS growth strategy.
Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms.
Here’s What You Need
Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery.
Minimum of 3 years of hands‑on experience with enterprise platforms such as SAP or Oracle, including leading or managing system‑enabled business transformations.
Deep expertise in Meter‑to‑Cash operations, customer operations, billing, collections, and associated technologies.
Proven leadership in large‑scale Customer Transformation initiatives and technology implementations, including CIS replacements or major platform modernisations.
Demonstrated experience managing consulting engagements, including scope definition, workplan development, resourcing, risk management, and executive reporting.
Bachelor’s degree or equivalent professional experience.
Willingness to travel as required.
Bonus Points
3+ years of experience in an advisory or consulting role, delivering business transformation in a client‑facing environment.
Leadership of multi‑workstream programs involving customer operations, digital channels, and enterprise platforms (e.g., SAP, Oracle).
Professional Skill Requirements
You confidently lead clients and teams through change, ambiguity, and complex transformation, balancing strategic direction with hands‑on execution.
You build trusted advisor relationships and partner with clients to design and re‑engineer business processes, lead design‑thinking and executive workshops, develop business cases and transformation roadmaps, deliver agile and hybrid delivery programmes, define new operating models and customer engagement strategies, lead change management, talent enablement, and adoption, and co‑create reusable intellectual property and industry‑leading solutions.
Compensation Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
Location Salary Range
California: $94,400 to $293,800
Cleveland (Ohio): $87,400 to $235,000
Colorado: $94,400 to $253,800
District of Columbia: $100,500 to $270,300
Illinois: $87,400 to $253,800
Maryland: $94,400 to $253,800
Massachusetts: $94,400 to $270,300
Minnesota: $94,400 to $253,800
New York/New Jersey: $87,400 to $293,800
Washington: $100,500 to $270,300
Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the recruiting and hiring process.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Strategy / Planning and Consulting
Industries Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x.
#J-18808-Ljbffr