Motorola Solutions
**Motorola Solutions values your privacy**
.* Ensure internal and external customer satisfaction goals are met.* Ensure timely response and restoration of service, meeting all compliance requirements for response/restoration time commitments.* Ensure full compliance with the Terms and Conditions of maintenance contracts, including system administration, inventory management, configuration management, site management, vendor management, operational assessment, and system planning services.* Maintain the scope of services as defined by the contract and ensure customers understand their service obligations.* Procure and coordinate any necessary internal resources.* Diagnose system failures (remotely or otherwise) and manage the call management process as applicable, engaging in case management as needed.* Address product quality issues communicated via Motorola Solutions Technical Notifications (MTN).* Serve as the on-site Project Manager for radio projects.* Ability to accurately and strategically forecast revenue on a weekly, monthly, quarterly, and annual basis.* Assist and advise the customer in future system planning and deployment.* Attend and participate in monthly customer meetings.* Track revenue and identify potential growth opportunities within the assigned territory.* Collaborate with the Customer and Motorola Sales Account Executive (AE) to formulate future communications requirements.* Work with the Customer, Service Partner, Motorola System Engineers, and third-party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to the radio communications system to ensure compatibility.* Collaborate with the Motorola AE to identify new sales opportunities.* Intermediate understanding of Motorola Solutions radio systems and technologies (e.g., P25, SmartZone, SmartNet, LMR) is preferred.* Good working knowledge of communications systems, with the ability to interface with customer technical teams and provide appropriate technical support.* Knowledge of IP networking technology and WLAN.* Familiarity with radio frequency rules and regulations.* Excellent interpersonal, negotiation, presentation, and communication skills, both written and oral.* Ability to clearly communicate with customers (both written and verbal) and act as a professional representative of the corporation.* Capacity to understand and communicate Motorola's sold services at a working level, based on proposals and contract/award documents.* Ability to work effectively within a team while proactively collaborating across Motorola organizations and with third-party vendors to solve customer problems and achieve timely business objectives.* Strategic thinker capable of working through day-to-day challenges with internal support organizations, Motorola service providers, and customers.* Highly organized, with strong attention to detail, capable of significant multitasking, and diligent in following all tasks through to completion.* Proficiency in MS Office Applications, Excel, and Google Apps, along with a willingness to learn and utilize new organizational tools.* 4+ years experience in one of the following: IP Networking, CAD, System Management, Network Engineering, Networking Equipment, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT, Motorola, Military experience, or Public Safety experience.* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.* Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K with Company Match* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more! #J-18808-Ljbffr
.* Ensure internal and external customer satisfaction goals are met.* Ensure timely response and restoration of service, meeting all compliance requirements for response/restoration time commitments.* Ensure full compliance with the Terms and Conditions of maintenance contracts, including system administration, inventory management, configuration management, site management, vendor management, operational assessment, and system planning services.* Maintain the scope of services as defined by the contract and ensure customers understand their service obligations.* Procure and coordinate any necessary internal resources.* Diagnose system failures (remotely or otherwise) and manage the call management process as applicable, engaging in case management as needed.* Address product quality issues communicated via Motorola Solutions Technical Notifications (MTN).* Serve as the on-site Project Manager for radio projects.* Ability to accurately and strategically forecast revenue on a weekly, monthly, quarterly, and annual basis.* Assist and advise the customer in future system planning and deployment.* Attend and participate in monthly customer meetings.* Track revenue and identify potential growth opportunities within the assigned territory.* Collaborate with the Customer and Motorola Sales Account Executive (AE) to formulate future communications requirements.* Work with the Customer, Service Partner, Motorola System Engineers, and third-party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to the radio communications system to ensure compatibility.* Collaborate with the Motorola AE to identify new sales opportunities.* Intermediate understanding of Motorola Solutions radio systems and technologies (e.g., P25, SmartZone, SmartNet, LMR) is preferred.* Good working knowledge of communications systems, with the ability to interface with customer technical teams and provide appropriate technical support.* Knowledge of IP networking technology and WLAN.* Familiarity with radio frequency rules and regulations.* Excellent interpersonal, negotiation, presentation, and communication skills, both written and oral.* Ability to clearly communicate with customers (both written and verbal) and act as a professional representative of the corporation.* Capacity to understand and communicate Motorola's sold services at a working level, based on proposals and contract/award documents.* Ability to work effectively within a team while proactively collaborating across Motorola organizations and with third-party vendors to solve customer problems and achieve timely business objectives.* Strategic thinker capable of working through day-to-day challenges with internal support organizations, Motorola service providers, and customers.* Highly organized, with strong attention to detail, capable of significant multitasking, and diligent in following all tasks through to completion.* Proficiency in MS Office Applications, Excel, and Google Apps, along with a willingness to learn and utilize new organizational tools.* 4+ years experience in one of the following: IP Networking, CAD, System Management, Network Engineering, Networking Equipment, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, IT, Motorola, Military experience, or Public Safety experience.* Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.* Incentive Bonus Plans* Medical, Dental, Vision benefits* 401K with Company Match* 10 Paid Holidays* Generous Paid Time Off Packages* Employee Stock Purchase Plan* Paid Parental & Family Leave* and more! #J-18808-Ljbffr