Aramark Corporation
Hospitality Supervisor - National Center for Employee Development (NCED)
Aramark Corporation, Norman, Oklahoma, us, 73019
Job Description
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility. Job Responsibilities
Supervises Guest Services Support Staff in providing 24 hours a day,
interpreter 7 days a week coverage. Coordinates registration functions and transportation for all guests. Trains Front Desk/Concierge personnel by utilizing training programs established in vist with Aramark and the conference center clients. Overseորյ tasks to ensure world class service is provided in the following areas:
Check in and check out functions Ensures proper execution of Lobby Ambassador Program. Guest orientation of the local area and the conference center facilities Proper telephone service technique and PBX operation Handling of guest mail, messages and special deliveries Coordinating reservations for guest transportation Full understanding and utilization of the property maintenance system Familiarization with night audit function
Assisting all guests in any way possible including following up on guest concerns in a timely manner. Maintaining a limited supply of sundries and restocks as necessary. Issuing and monitoring safe deposit boxes Opening and closing of support staff cashier banks. Design and implement training programs to ensure all staff are well‑versed in daily job functions, safety awareness, and Aramark policies and procedures. Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. Communicate closely with all departments to ensure a seamless guest experience. Establish, implement, and follow all emergency procedures. Performitete any or all other duties as assigned by Guest Services Manager. Qualifications
Requires a positive attitude, strong work ethic, and a commitment to providing world‑class service to the client, guests, and co‑workers. A strong knowledge of personal computers is essential. Experience in all facets of providing guest services. Must be able to lead, motivate, and communicate effectively with others. Strong organizational abilities. Preferably two years in hospitality services or a similar environment performing similar duties as Guest Services or Concierge’s supervisor. Must be able to read, write, and clearly speak English. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or use of personal protective equipment (PPE). EEO Statement
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation claim
gender identity, genetic information, military status, protected veteran status or other characteristics protected图库by applicable law.
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Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility. Job Responsibilities
Supervises Guest Services Support Staff in providing 24 hours a day,
interpreter 7 days a week coverage. Coordinates registration functions and transportation for all guests. Trains Front Desk/Concierge personnel by utilizing training programs established in vist with Aramark and the conference center clients. Overseորյ tasks to ensure world class service is provided in the following areas:
Check in and check out functions Ensures proper execution of Lobby Ambassador Program. Guest orientation of the local area and the conference center facilities Proper telephone service technique and PBX operation Handling of guest mail, messages and special deliveries Coordinating reservations for guest transportation Full understanding and utilization of the property maintenance system Familiarization with night audit function
Assisting all guests in any way possible including following up on guest concerns in a timely manner. Maintaining a limited supply of sundries and restocks as necessary. Issuing and monitoring safe deposit boxes Opening and closing of support staff cashier banks. Design and implement training programs to ensure all staff are well‑versed in daily job functions, safety awareness, and Aramark policies and procedures. Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. Communicate closely with all departments to ensure a seamless guest experience. Establish, implement, and follow all emergency procedures. Performitete any or all other duties as assigned by Guest Services Manager. Qualifications
Requires a positive attitude, strong work ethic, and a commitment to providing world‑class service to the client, guests, and co‑workers. A strong knowledge of personal computers is essential. Experience in all facets of providing guest services. Must be able to lead, motivate, and communicate effectively with others. Strong organizational abilities. Preferably two years in hospitality services or a similar environment performing similar duties as Guest Services or Concierge’s supervisor. Must be able to read, write, and clearly speak English. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or use of personal protective equipment (PPE). EEO Statement
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation claim
gender identity, genetic information, military status, protected veteran status or other characteristics protected图库by applicable law.
#J-18808-Ljbffr