Gateway Canyons LLC
Role Overview
Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa. The Activities Manager / Concierge is responsible for delivering exceptional, personalized guest experiences through the planning, coordination, and execution of on-property and off-property activities. This role oversees activity programming, manages activity staff, and serves as a primary guest contact for itinerary planning, ensuring all experiences align with the resort’s luxury service standards. Responsibilities
Plan, coordinate, and execute resort activities including outdoor adventures, wellness offerings, seasonal programming, and special events Serve as a concierge-style point of contact for guests, assisting with pre-arrival planning, on-site bookings, and customized itineraries Manage, train, schedule, and supervise activities staff; provide ongoing coaching and performance feedback Partner with local outfitters, guides, and vendors to curate high-quality off-property experiences Ensure all activities comply with established safety protocols, risk management standards, and resort policies Monitor guest feedback and satisfaction, promptly addressing concerns and continuously enhancing programming Collaborate with resort leadership and Front Office, Spa, and Food & Beverage teams to deliver seamless guest experiences Manage activity calendars, reservations, waivers, departmental paperwork, and related administrative tasks Assist with departmental budgeting, inventory control, ordering, pricing, and cost management Maintain thorough knowledge of Gateway Canyons Resort & Spa activities, amenities, and local offerings Maintain knowledge of and comply with all departmental policies, service procedures, and brand standards Ensure proper use, care, and maintenance of all equipment; use equipment only as intended Anticipate guest needs and provide prompt, courteous, and professional service at all times Monitor and maintain cleanliness, sanitation, organization, and presentation of assigned work and retail areas Assist with retail operations including stocking, merchandising, display, and maintaining an orderly sales space Support the development, marketing, and implementation of resort activities, including coordination and training of staff Complete required paperwork, attend meetings and trainings, and remain informed of posted communications Perform other duties as reasonably requested to support a productive and successful work environment Salary and Benefits
Salaried position of $60,000-$70,000 annually Medical, Dental, Vision and Life benefits 401k Participation Incentive bonus plan Associate Cafeteria Economical on-site Resort housing On-site economical housing available Equal Opportunity Employer
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements
Required Qualifications
Minimum of 2 years’ experience in guest services, activities, concierge, or hospitality operations Strong leadership and organizational skills with the ability to manage multiple priorities Excellent guest-facing communication and interpersonal skills Ability to work a flexible schedule including weekends, holidays, and seasonal peak periods Proficiency with basic computer systems, reservations platforms, and Microsoft Office or similar tools Valid driver’s license Preferred Qualifications
Previous experience in a luxury resort, destination property, or Forbes-rated environment Experience managing or coordinating outdoor adventure programming (e.g., hiking, horseback riding, river activities) Knowledge of the local area and established relationships with regional vendors or guides Supervisory or management experience CPR/First Aid certification (or willingness to obtain)
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Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, & full service spa. The Activities Manager / Concierge is responsible for delivering exceptional, personalized guest experiences through the planning, coordination, and execution of on-property and off-property activities. This role oversees activity programming, manages activity staff, and serves as a primary guest contact for itinerary planning, ensuring all experiences align with the resort’s luxury service standards. Responsibilities
Plan, coordinate, and execute resort activities including outdoor adventures, wellness offerings, seasonal programming, and special events Serve as a concierge-style point of contact for guests, assisting with pre-arrival planning, on-site bookings, and customized itineraries Manage, train, schedule, and supervise activities staff; provide ongoing coaching and performance feedback Partner with local outfitters, guides, and vendors to curate high-quality off-property experiences Ensure all activities comply with established safety protocols, risk management standards, and resort policies Monitor guest feedback and satisfaction, promptly addressing concerns and continuously enhancing programming Collaborate with resort leadership and Front Office, Spa, and Food & Beverage teams to deliver seamless guest experiences Manage activity calendars, reservations, waivers, departmental paperwork, and related administrative tasks Assist with departmental budgeting, inventory control, ordering, pricing, and cost management Maintain thorough knowledge of Gateway Canyons Resort & Spa activities, amenities, and local offerings Maintain knowledge of and comply with all departmental policies, service procedures, and brand standards Ensure proper use, care, and maintenance of all equipment; use equipment only as intended Anticipate guest needs and provide prompt, courteous, and professional service at all times Monitor and maintain cleanliness, sanitation, organization, and presentation of assigned work and retail areas Assist with retail operations including stocking, merchandising, display, and maintaining an orderly sales space Support the development, marketing, and implementation of resort activities, including coordination and training of staff Complete required paperwork, attend meetings and trainings, and remain informed of posted communications Perform other duties as reasonably requested to support a productive and successful work environment Salary and Benefits
Salaried position of $60,000-$70,000 annually Medical, Dental, Vision and Life benefits 401k Participation Incentive bonus plan Associate Cafeteria Economical on-site Resort housing On-site economical housing available Equal Opportunity Employer
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Requirements
Required Qualifications
Minimum of 2 years’ experience in guest services, activities, concierge, or hospitality operations Strong leadership and organizational skills with the ability to manage multiple priorities Excellent guest-facing communication and interpersonal skills Ability to work a flexible schedule including weekends, holidays, and seasonal peak periods Proficiency with basic computer systems, reservations platforms, and Microsoft Office or similar tools Valid driver’s license Preferred Qualifications
Previous experience in a luxury resort, destination property, or Forbes-rated environment Experience managing or coordinating outdoor adventure programming (e.g., hiking, horseback riding, river activities) Knowledge of the local area and established relationships with regional vendors or guides Supervisory or management experience CPR/First Aid certification (or willingness to obtain)
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