First Citizens Bank
Bank Sales & Service Representative (Teller)
First Citizens Bank, Charlotte, North Carolina, United States, 28245
Bank Sales & Service Representative (Teller) – First Citizens Bank
Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. They facilitate customer awareness and education of bank capabilities, tools, and resources. They support the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
Candidate Qualifications
Communication Skills – Interpersonal:
Comfortable and confident with proactively engaging in conversation
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology
Teamwork:
Builds strong working relationships with teammates and cross‑functional partners
Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility:
Able to process information and move quickly through problem resolution
Responsibilities
Engage customers in conversation to mtain understanding of their banking needs and preferences
Process transactions accurately and efficiently
Provide assistance with account servicing needs
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank yabwho can provide solutions for their financial needs
Qualifications
High School Diploma or GED and 6 months customer service experience
Preferred area of experience: Sales
Skills: Financial literacy, knowledge of retail banking products and services
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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Candidate Qualifications
Communication Skills – Interpersonal:
Comfortable and confident with proactively engaging in conversation
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology
Teamwork:
Builds strong working relationships with teammates and cross‑functional partners
Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility:
Able to process information and move quickly through problem resolution
Responsibilities
Engage customers in conversation to mtain understanding of their banking needs and preferences
Process transactions accurately and efficiently
Provide assistance with account servicing needs
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank yabwho can provide solutions for their financial needs
Qualifications
High School Diploma or GED and 6 months customer service experience
Preferred area of experience: Sales
Skills: Financial literacy, knowledge of retail banking products and services
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
#J-18808-Ljbffr